Shelter Manager

About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Fitchburg, MA. We are committed to fostering community growth, providing essential services, and promoting holistic well-being.Reporting to the Director of Shelter Operations and serving as a key member of the Senior Management Team, the Shelter Manager will be responsible for overseeing the day-to-day operations of the shelter program, including shelter maintenance.The Shelter Manager is responsible for supporting the day-to-day operation of the shelter.The Shelter Manager will cultivate and elevate relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed.The Shelter Manager lead a collaborative environment set with clear, outcome-driven expectations with proactive communication.The Shelter Manager engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues.The Shelter Manager provides regular and on-going direct supervision to employees who provide direct services within the department, including delegating tasks, following-up on completion of tasks, coaching, and evaluating performance.Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care