Information Technology Specialist

Found in: beBee jobs US - 2 weeks ago

Gallup, New Mexico, United States Department Of Health And Human Services Full time
Summary

This position is located with the Branch of Information Technology at the Gallup Indian Medical Center in Gallup, NM. The primary purpose of this position is to serve as a Customer Support services, including installations, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements.



Duties
  • Troubleshoots voice and data hardware for Resource Patient Management System (RPMS), Microsoft Windows Active Directory, and telecommunication problems evaluation input/output to determine whether problems are hardware or user generated.
  • Diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
  • Provides one-on-one training to user if the problem is determined to be user-generated problem or placing a service call if the determined problem cannot be fixed on site, also includes use and maintenance of related software and patches, operating systems, and programming and their peripherals.
  • Developing and maintaining problem tracking and resolution databases; installing, configuring, troubleshooting, and maintaining customer hardware, software and their peripherals; developing and managing customer service performance requirements; developing customer support policies, procedures, and standards.
  • Assists microcomputer, RPMS, Active directory and Telecommunication users in new software loads or versions upgrades. Performs small selected software and hardware projects when cost effective to the government to assure effective and efficient processing for microcomputer users.

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