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Senior Director, Product Management

2 months ago

Virtual from Any State, United States FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

10 - 15%

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About our Lending Business:

FIS' Capital Markets Lending Business provides mission-critical software and services to institutions engaged in lending and financing. Within the Capital Markets Division, our team members, located across the globe, focus on supporting industry participants in tier 1-4 banks as well as in the auto & asset financing industry and credit institutions. Next to selling Licensed software, the business has a managed services suite, including cloud hosting and IT services, application management for FIS and non-FIS software and business process outsourcing for key processes supported by FIS technology, as well as subscription models.

The mission:

This newly created key strategic leadership role reports to the Head of Solutions Management and interlocks with peers in our Technology space. Adopting a design-centric approach to create solutions that are user-friendly, scalable, and adaptable, and working in close collaboration with other cross-functional leaders in the group, this role is focused on defining the business unit's go-forward Platform and Partners Ecosystem Strategy as well as its successful execution. Given the strategic nature of this role, you will be expected to contribute to the business across both Product Management and more broadly the entire Lending business.

What you'll be doing:

You'll be tasked with helping ideate, design, architect, promote and successfully deliver solutions for the Platforms Solutions segment and will be responsible for:

  • Providing the strategic business and go-to-market vision.
  • Help shape the investment strategy over time.
  • Defining the marketplace growth strategy.
  • Designing the frictionless onboarding & partner API strategies.
  • Partnering with Technology to ensure complete interlock on Product Roadmap and ownership of prioritization.
  • Exploiting synergies across the architectural assets developed and available across the entire enterprise.
  • Championing the introduction of new architecture assets that have an impact across the entire enterprise maximizing reusability, flexibility, and maintainability.

Additionally, as part of the role, you'll:

  • Prepare and present product strategy reviews.
  • Monitor and understand product's profit and loss statement. May be responsible for revenue and profitability of assigned products.
  • Provide content for product roadmaps, ensures timely delivery, and provide business reasons for any changes/revisions made to roadmaps.
  • Manage product plan by ensuring changes in market and business priorities including integration needs and technology advancements are reflected.
  • Collaborate with senior management to provide content for market messages, sales collateral, and as needed RFPs (request for proposal).
  • Complete business scope documents and defines and document user personas for individual products.
  • Collaborate with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.
  • Work closely with development teams to review enhancement requests for strategic value and align resources to high priority project.
  • Provide presentations to clients during business reviews, prospect briefings and internal group meetings.
  • Present status updates at quarterly and annual stakeholder meetings.
  • Demonstrate leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
  • Engage and interact with clients during feedback sessions, focus groups, user groups and requirements gathering sessions. Practices open and honest communications with clients.
  • Act as product launch manager for new products or rollouts of major releases.
  • Act as escalation point for client issues that require product change resolution (does not include standard problem escalation process.
  • Determine and approve all service level agreements (SLAs) related to products and includes with business scope documents.

What you bring:

  • Minimum of 10 years of solution management experience in the financial services industry, preferably on the software vendor side.
  • Deep experience ideating and successful delivering platform focused solutions in the financial industry.
  • Commercial lending experience, preferably in the auto & asset financing industry
  • Strategic mindset
  • Experience with working with outside vendors (Development, System integrators, IP Partners, etc)
  • Experience with several platform technologies, environments, and architectural setups
  • Experience working in a SAFe Agile environment.
  • Project management skills: ability to prioritize and complete tasks.
  • Requires leadership and negotiation skills.
  • Great general business skills and advanced notions of P&L, Revenue forecasting and investment best practices.
  • Solid industry knowledge, financial management and planning skills, long-term vision, and executive presence.
  • Ability to communicate effectively with all levels of management in an organized, professional manner.
  • Client relationship management skills, understanding and focusing on clients' needs, establishing credibility, and building positive, professional, relationships with clients.
  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.

What we offer you:

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

  • Opportunities to make an impact in fintech
  • Personal and professional learning
  • Inclusive, diverse work environment
  • Resources to give back to your community
  • Competitive salary and benefits
  • An inclusive workspace built on collaboration, flexibility and respect.
  • A salary and benefits package that reflects your hard work.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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