Operations Senior Analyst

3 weeks ago

West Bloomfield Township, Michigan, United States Cigna Full time
T he Operations Senior Analyst for Client Access i s r e s po n si b le f or han d l i n g requests related to clients gaining access to our suite of on-line system tools. This includes a multitude of requests for new user access, updates to current access, issue analysis, problem solving and other tasks to ensure satisfactory results f or our Client Service Team ( CST) and our Clients.

The Operations Senior Analyst will have basic account service and operational knowledge in order to successfully complete assigned work. The ideal candidate will routinely communicate with internal cross-functional partners. A proactive approach to identifying opportunities for improvement and enhanced customer support is highly desired. The Operations Senior Analyst participate in process improvement activities and other projects as assigned by leadership.

Responsibilities

  • Works closely with CST's to ensure client satisfaction
  • Maintains ownership of assigned requests with a focus on quality and timeliness to meet all defined service standards
  • Work autonomously to ensure that production levels and targets are achieved
  • Resolves routine or standard problems using existing procedures and escalates as needed
  • Shows willingness to engage in process improvement initiatives and other team projects
  • Supports special projects as assigned by leadership

Qualifications

  • High School Diploma required
  • Bachelor's Degree preferred
  • 2+ years of professional work experience in customer service or healthcare administration required
  • 2+ years of experience using Microsoft Office; Intermediate Excel skills is a plus
  • Knowledge of the health care and PBM industry and its products and services preferred
  • Strong verbal and written communication skills are a must
  • Excellent attention to detail; problem solving and analytical skills preferred
  • Ability to work cross functionally to resolve issues required
  • Strong focus on customer service preferred
  • Ability to manage timelines and meet tight deadlines required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51, ,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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