Customer Service Representative

3 weeks ago

San Diego, California, United States Randstad USA Full time
Does the idea of an open, challenging and collaborative environment put a smile on your face? A major Safety supplies company is looking for customer service representatives to join their team. The Customer Service Representatives will take inbound and make outbound calls for a variety of customer and partner related issues.

salary: $ $20 per hour
shift: First
work hours: 7 AM - 4 PM
education: High School

Responsibilities
  • Sell and service customers in person, over the phone and via email, providing pricing and product application information
  • Take and process customer orders, provide delivery information, and follow up as required
  • Source and process special orders and direct shipments
  • Prepare quotes and follow up in a timely fashion
  • Promote the learning centers
  • Stay current on product knowledge
  • Perform vendor relations/negotiations as needed
  • Assist customers through counter sales
  • Notify supervisor, warehouse manager, and outside sales staff of customer issues as warranted
  • Assist with the company's inventory management program when required
  • Make outbound calls to generate sales as directed
  • Maintain accurate customer contact records
  • Suggest related "add-on" items for customer orders
  • Communicate new customer opportunities to supervisor and outside sales staff
  • Communicate with customers regarding new products
  • Communicate honestly and succinctly with the purchasing department
  • Review work load and prioritize work to ensure delivery times, locations, and customer requirements are consistently met
  • Resolve discrepancies regarding shipments, receipts, and all other transactions
  • Evaluate and recommend continuous improvement projects to supervisor
  • Participate in various departmental and interdepartmental meetings or training as required
  • Reliable, predictable attendance
  • Perform other duties as necessary

    The essential functions of this role include:
  • working in a smoke free environment
  • working in a non-temperature controlled environment
  • standing for 8 hours at one time
    Skills
  • Basic Computer Skills
  • Customer Service
  • Data Entry
  • Telephone Etiquette
    Qualifications
  • Years of experience: 2 years
  • Experience level: Entry Level
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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