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Operations Manager

4 months ago

Henderson, Nevada, United States Toyota North America Full time

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

What we're looking for

Operational controls, risk and compliance management are the foundation to operational excellence. The role of the Operations Manager - Compliance and Controls is to develop and ensure controls and process disciplines are rigorously maintained and continually enhanced through risk assessments, controls testing, quality assurance, root cause analysis and metrics reporting.

This position leads and manages a team of highly skilled operations analysts tasked with driving solutions for stronger process documentation and controls related to banking operations areas including Mortgage Lending and Servicing Operations, Commercial Lending Operations, and Deposit Operations.

Key activities include championing the design of efficient and effective internal controls, monitoring the first line of defense to minimize risk exposure, leading team to execute on self- assessments and identify gaps, improving process documentation, facilitating risk and compliance remediation, and supporting internal and external audits/examinations,

What you'll be doing

Anticipate first line business needs and proactively identify opportunities to strengthen the operational control environment through actionable insights, while balancing risk mitigation with customer service considerations.Facilitate the early identification of gaps and drive solutions focused on minimizing audit findings that result in issuance of corrective action plans caused by inadequate internal processes, systems, or human errors.Work as part of the Operations Controls management team to design the department's controls testing methodology, set review scope, and develop formats for reporting results to senior management. Build control testing steps for assigned area and ensure timely execution.Lead projects and or activities that ensure business and operational processes are in full compliance with regulatory and operational risk controls standardsEnsure effective inline compliance and quality assurance review practices are in place through development, documentation and implementation of standards, controls, and metrics. Manage assigned staff to ensure timely execution of control review assignments and deliverables. Partner with first line business unit leaders and fulfilment vendor partners to review testing results and implement any required changes. Responsible for the development of a procedure tracking and distribution framework for banking operations areas. Supervises staff assigned to write procedures and ensure documentation produced accurately reflects control steps, policy, and regulatory requirements.Effectively manage team to serve as the key point of contact for audit requests for the banking operations areas. Manage assignment of specific item requests to the appropriate operations area(s) and ensure delivery to requestor(s) by the due date.Participate as part of the Operations Controls management team to identify department resources needed to effectively execute on plans and recruit qualified staff.
Qualifications/ What you bring

Bachelor's degree required10+ years of relevant work experience (in similar field and/or industry)People leadership experience with proven ability to grow, develop, and inspire a teamIntermediate Proficiency with Microsoft Office including Word and ExcelAdvanced knowledge of lending and deposit operations management and compliance controls.Self-starter with the ability to challenge and influence, build trusted relationships, deal constructively with conflict, problem solve/troubleshoot issues for themselves and others, and adapt to an environment involving multiple and simultaneous deliverablesExcellent organizational, communication, documentation, and project management skillsProven experience independently assessing new areas and processes, identifying, and mitigating operational and compliance risks
Added bonus if you have

Completion of CRCM level coursework is a plus.
What We'll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork, flexibility and respectProfessional growth and development programs to help advance your career, as well as tuition reimbursementVehicle purchase & lease programsComprehensive health care and wellness plans for your entire familyFlextime and virtual work options (if applicable)Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contributePaid holidays and paid time offReferral services related to prenatal services, adoption, childcare, schools and moreFlexible spending accountsRelocation assistance (if applicable)
Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to