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Medical Support Assistant

2 months ago

Fargo, North Dakota, United States Veterans Health Administration Full time
THIS ANNOUNCEMENT WILL CLOSE EARLIER THAN 8/19/2024 WHEN/IF APPLICANT CAP OF 50 HAS BEEN REACHED.

Major duties include but are not limited to:
Scheduling, rescheduling, and canceling appointments in accordance with VHA National Scheduling guidelines.
Receiving phone calls.
Providing coverage for scheduling staff during intermittent shortages and breaks.
Providing information to patients necessary to resolve patient complaints.
Responsible for answering phones and relaying messages to appropriate staff inside or outside of the Care Team.
Interpreting, verifying, and disposition of provider orders in accordance with VHA National Scheduling Directive, Policies, and Guidelines.
Participates in Huddles and Interdisciplinary Meetings.

Scheduling appointments across multiple clinics and specialties utilizing a variety of appointment modalities, including to but limited to Face to face, telephone, Clinical Video Telehealth (CVT), Clinical Telehealth Home (CTH), VA Video Connect (WC) and Direct Scheduling.

Faxing Medical Records to Community Care Providers and Non-VA Healthcare Institutions.
Requesting Medical Records from Community Care Providers and Non-VA Healthcare Institutions.
Provides input on work and clinical flow processes.

Work Schedule

: 8:00 am-4:30pm

Telework
:
Not available

Virtual:
This is not a virtual position.

Financial Disclosure Report:
Not required