Income Auditor

3 weeks ago

Honolulu, Hawaii, United States Hilton Full time

The Hilton Hawaiian Village is looking to add a Relief Income Auditor to their finance team

Hilton Hawaiian Village is Waikiki's only true resort destination located on the widest stretch of beach in Waikiki. The property has access to the Duke Kahanamoku Beach & Lagoon, the world-famous stretch of pristine white sands and azure waters, as well as five sparkling pools, which include a 10,000-square-foot Super Pool and the multi-layered Paradise Pool, featuring dramatic waterfalls and one of the only water slides in Waikiki. The property also features 17 food and beverage outlets as well as 156k+ sq. ft. of indoor and outdoor banquet space

Learn more here: Hilton Hawaiian Village

Classification: Full-Time

Shifts: Mornings, weekends and holidays are required

The perfect candidate for this position is someone that has a background in finance/auditing and demonstrates a high attention to detail.

What will I be doing?

As an Income Auditor, you would be responsible for ensuring audit work is balanced and completed in a timely manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Verifies all Food and Beverage outlet charges and postings. Balances all charges and covers to Food and Beverage checks and Agilysys reports.
  • Reviews Food and Beverage promos and voids. Audit service charges and gratuities.
  • Investigates all variances and posts corrections in Food and Beverage Journal Entry and uploads to Operations Audit.
  • Prepares various Food and Beverage reports including but not limited to Promo Recaps, Banquet spreadsheets, and Starbucks promo reports.
  • Verifies and balances all credit card transactions and settles batches in Elavon. Also files and maintains all Food and Beverage checks, coupons and audit files.
  • Balance and code prior day's work and prepare daily operating sales and labor summary
  • Review and analyze all adjustments
  • Route rebates, miscellaneous charges, promotional tickets and paid-outs
  • Maintain records and file and archive all documents in accordance with tax authority requirements
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
  • Performs other duties and responsibilities requested by Financial Controller and Senior Staff Accountant.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  • Maintains an open line of communication between guests, employees and management.
  • Assists in any other administrative duties as needed including but not limited to photocopying and delivering daily work weighing up to 25 lbs. to Finance.
  • Assists other Finance Team Members in performing daily work as needed or assigned.
  • Retrieves, files and stores at levels of 6 feet high, various files, folders and binders weighing up to 25 lbs.
  • Assists office in answering (phone or in person) and resolving guest inquiries of all types (not limited to only F&B Income Audit).

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Full availability to work a flexible schedule, including Holidays and Weekends is required.
  • One to two years experience in hotel income audit in a similar size operation preferred.
  • Knowledge of hotel income auditing preferred.
  • Ability to access and accurately input information into a computer and computer software such as Agilysys, Elavon, OnQ, Microsoft Word, Microsoft Outlook and Microsoft Excel.
  • Ability to operate a 10-Key by touch, rapidly and accurately
  • Ability to read, write, speak and understand the English language sufficient to communicate with employees, staff and guests and perform all essential job functions.
  • Ability to grasp, lift and/or carry a maximum of 25 lbs.
  • Ability to accurately input/type 35 words per minute.
  • Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
  • Basic mathematical skills necessary to perform mathematical calculations without error.
  • Ability to post and balance large amounts of charges efficiently and accurately.
  • Ability to sit and work continuously for extended periods of time.
  • Ability to effectively deal with customer and employee concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

EDUCATION

Any combination of education, training, skills and abilities that provides the required knowledge, skills and abilities. High school diploma required.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Access to your pay when you need it through DailyPay
  • Medical Insurance Coverage – for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Hourly Range: $ $31.09 per hour

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