Field Services Associate

4 weeks ago

Houston, Texas, United States Fortive Full time
Position overview

The Field Services Associate position is responsible for delivering the highest quality on-site support for our customers. An individual in this role is expected to be highly professional in all customer interactions, capable of working autonomously, and proficient at providing solutions to complex problems. This role will work closely with our inside/outside Sales and our Customer Relationship Manager groups to find opportunities to improve customer satisfaction, uncover new business opportunities, discover opportunities for wallet share expansion, and to ensure the retention of our customers.

Candidate is expected to be within a reasonable commute to the George Bush Intercontinental Airport (IAH).

Responsibilities and deliverables
  • Provides commissioning, start-up, and installation support of all Industrial Scientific hardware and software, including advanced connected safety solutions (remotely and on-site)
  • Leads basic hands on/ operational level training for Industrial Scientific products and services (remotely and on-site)
  • Conducts on-site troubleshooting, repair, and error/technical issue solutions for Industrial Scientific products, services, and accessories
  • Exercises sound judgement in problem solving and develops solutions to complex customer issues
  • Acts as an advocate and technical subject matter expert for our customers to ensure successful adoption and ongoing use of ISC products and services
  • Documents, tracks, and monitors issues to ensure a timely resolution and may be assigned specific customer accounts to own and proactively manage
  • Proactively engages with Field Services team members and other teams within the organization to share lessons learned, best practices, suggest product/service improvements, and to expand own knowledge base to drive continuous improvement of the role and processes
Organizational alignment
  • This role reports to the Field Services Supervisor, North America
  • This role does not have any direct reports
Qualifications

SKILLS & WORK TRAITS

  • Willingness to travel up to 75% of the time (business days, home nearly all weekends)
  • Superior teamwork skills
  • Ability to effectively engage in high level self-directed time management and prioritization of workload
  • Excellent analytical and problem-solving skills combined with the ability to provide timely resolution to problems
  • Outstanding written and verbal communication skills with capability to tailor communication style to differing audiences
  • Enthusiasm for continuous improvement
Required
  • Ability to obtain a passport and all other required documents (drivers license, etc.) for domestic and occasional international travel
  • Demonstrable success in thinking strategically, executing tactically, and providing consistent and high levels of customer satisfaction
  • Electronic technician and/or technical support experience
Preferred
  • Demonstratable success in identifying new business/upsell opportunities
  • Understanding of gas detection applications and general knowledge of the industries that Industrial Scientific's customers operate within
  • Thorough understanding of all Industrial Scientific products, applications, and service offerings
  • Experience with iNetTM, , and Jira
  • Certifications/credentials: Technical Training or Certificate program, TWIC, DISA, Confined Space Access Certification, MSHA Certification
Technical competencies
  • Highly competent in troubleshooting electronic devices
  • Proficiency with technology including computers, MS Office programs, HyperTerminal, and the ability to learn proprietary software
  • Familiarity with computer networking, Microsoft Server, Static, and Dynamic IP addressing
Education
  • Bachelor's Degree or equivalent work experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.


We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.


We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.


At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.


At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.


At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.


Fortive: For you, for us, for growth.


Ready to move your career forward? Find out more at

The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness and high performance; fostering candor; and treating people fairly and with dignity.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

  • Field Services Associate

    1 month ago

    Houston, Texas, United States Fortive Full time

    Position overviewThe Field Services Associate position is responsible for delivering the highest quality on-site support for our customers. An individual in this role is expected to be highly professional in all customer interactions, capable of working autonomously, and proficient at providing solutions to complex problems. This role will work closely with...

  • Field Services Associate

    4 weeks ago

    Houston, Texas, United States Fortive Full time

    Position overviewThe Field Services Associate position is responsible for delivering the highest quality on-site support for our customers. An individual in this role is expected to be highly professional in all customer interactions, capable of working autonomously, and proficient at providing solutions to complex problems. This role will work closely with...

  • Field Service Technician

    2 weeks ago

    Houston, Texas, United States Scuttlebutt Services, LLC Full time

    Job DescriptionJob DescriptionHouston, TX - Hourly Range $22 (Heavy Travel) Job BriefOur client is an industrial chemical cleaning firm focused on providing environmentally safe solutions. They have an immediate need to hire a Field Service Technician to help set up, maintain, and tear down mobile cleaning applications. The ideal candidate should be willing...

  • Field Service Project Assistant

    2 weeks ago

    Houston, Texas, United States PDS Tech Commercial Full time

    Job DescriptionJob DescriptionLooking for a new adventure? PDS Tech is hiring a Field Service projec assistant for one of our clients a major producer of parts and equipment for the pulp and paper making industry in Houston Texas. This is a 6 month contract that can extend longer and pays 30-40 per hour to start... Main duties would be:Analyze & review...

  • Technical Advisor Field Service

    2 weeks ago

    Houston, Texas, United States Blackstone Industrial Services, Llc Full time

    Blackstone is an innovative service company supporting both reciprocating and centrifugal equipment throughout its lifecycle. Blackstone supplies field services, parts, and repair for a wide range of industrial rotating and static equipment. Blackstone specializes in repair, maintenance, commissioning, turnaround, overhaul, installation, and engineering...

  • Field Technical Associate I

    2 weeks ago

    Houston, Texas, United States Tremco CPG Inc. Full time

    BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLDTremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and...

  • Remote Field Service Engineer

    4 weeks ago

    Houston, Texas, United States Randstad USA Full time

    job summary: Global manufacturer is seeking a Remote Field Service Engineer for a project currently in Texas. Position involves about 60-70% travel nationally and internationally, with overtime paid at 1.5 over 40 hours. At least Associate's degree in Electrical Engineering or similar required, will consider military technical training programs. Minimum 2-3...

  • Remote Field Service Engineer

    1 month ago

    Houston, Texas, United States Randstad USA Full time

    job summary: Global manufacturer is seeking a Remote Field Service Engineer for a project currently in Texas. Position involves about 60-70% travel nationally and internationally, with overtime paid at 1.5 over 40 hours. At least Associate's degree in Electrical Engineering or similar required, will consider military technical training programs. Minimum 2-3...

  • Sr. Field Service Technician- Refrigeration

    2 weeks ago

    Houston, Texas, United States Flexicrew Technical Services (FTS) Full time

    Senior Field Service Technician - Refrigeration & ProcessThis position is ideal for someone who is passionate about natural gas refrigeration and process systems. As a Sr. Field Service Technician, you will be responsible for the installation, commissioning, servicing, and training of junior technicians in this field. Your main objective is to ensure that...

  • Client Service Associate

    2 weeks ago

    Houston, Texas, United States PNC Financial Services Group Full time

    Job ProfilePosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to...

  • Field Service Engineer II

    3 weeks ago

    Houston, Texas, United States Danaher Full time

    Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know...

  • Field Service Engineer

    2 weeks ago

    Houston, Texas, United States Synerfac Full time

    In search of a skilled Field Service Engineer to take on responsibilities related to the installation, maintenance, and enhancement of equipment and systems.Providing post-sales support to clients, including technical training, testing, troubleshooting, and installation of CNC (Computer Numerical Control) machining equipment and peripherals.Coordinating...

  • Client Service Associate

    2 weeks ago

    Houston, Texas, United States PNC Financial Services Group Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Field Service Engineer 2

    4 weeks ago

    Houston, Texas, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of PositionA Field Service Engineer 2 will install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems,...

  • Technical Support Field Service

    2 weeks ago

    Houston, Texas, United States Toshiba International Corporation Full time

    Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and...

  • Field Service Technician

    2 weeks ago

    Houston, Texas, United States Johnson Health Tech Companies Full time

    Job DescriptionJob DescriptionDescription:Position Overview:Under the direction of the Regional Field Service Supervisor, the Field Service Technician is responsible for repairing cardio, strength, electronic fitness equipment and attachments. This position schedules and performs field service work as well as manages a limited parts inventory in accordance...

  • Field Service Technician I

    2 weeks ago

    Houston, Texas, United States Crane Payment Innovations Full time

    **Field Service Technician I** Location **TX, Houston** Department **Field Support** Employment Type **Full Time** Have you ever used the self-checkout in a Walmart or Target? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If youve answered with a resounding YES, then youve done so with the aid...

  • Field Service Technician

    2 weeks ago

    Houston, Texas, United States Commando Pressure Control, LLC Full time

    Company Description Commando Pressure Control (CPC) is a leader in front-side frac operations, supplying Zipper & Simul-frac Manifolds, Frac Stacks, and Pump-down Manifolds. Based in Houston, TX, Commando was founded upon the principles that drive maximum frac efficiencies, and are at the heart of our unparalleled service quality and...

  • Field Service Technician

    2 weeks ago

    Houston, Texas, United States Staffmark Full time

    Work and travel independently. Submit detailed reports. Responsible for other reports, requests, and documentation about Toshiba's standard products. Provide technical support by being able to troubleshoot and repair products. Perform inspections on Field Service Technician, Service Technician, Field Service, Service Tech, Technician, Technical Support,...

  • Field Service Engineer

    2 weeks ago

    Houston, Texas, United States Jobot Full time

    Field Service Engineer - 80%+ travel - Domestic & International - Packaging EquipmentThis Jobot Job is hosted by: Alexa HolzAre you a fit? Easy Apply now by clicking the "Apply" buttonand sending us your resume.Salary: $30 - $45 per hourA bit about us:We provide packaging solutions for various industries including food, beverage, household products and...