TRC Regional Support Analyst

4 weeks ago


Brockton, Massachusetts, United States Daikin Applied Full time

Make your mark at the world's largest HVAC company

Daikin Applied is now hiring for a Regional Support Analyst for our Technical Response Center (TRC) Staunton, VA

The TRC Regional Support Analyst will be the interface between the Daikin Applied Chiller factory and our Dakin Applied Service and Sales Representatives, Service Authorized Providers, and Joint Venture Partners. The Regional TRC Support Analyst will provide immediate local, advanced, technical support to DAS regional supervisors and senior technicians to enhance service and minimize or shorten any Daikin Applied Product issues experienced by our customers.

Location:

  • Remote position. USA East Division Service area (Southeast and Mid-Atlantic).

What's in it for you?

  • Make an impact at the world's largest HVAC company
  • We offer our employees a competitive and comprehensive benefits program including Medical, Dental and Vision along with Paid Time Off, a 401K Savings Plan, and much more
  • Work with a group that supports your personal and professional development
  • Focus on one Brand and become an expert in Daikin Chillers

What you will do:

  • Customer Support & Research -- up to 80% of role
  • Working in a technical call center environment answering approximately 15-30 calls per day (volume tied to season) and 15-30 emails per day from Sales Reps, Contractors, and Daikin Applied Service Team on a variety of issues ranging in complexity which include:
    • Conducts training sessions in a formal classroom or on the job site in the operations and maintenance of chiller products
    • Visits job sites, consults, directs and trains service techs, owners and sales reps on product application, maintenance and operation
    • Visits job sites to diagnose chiller product issues and develop resolutions to those issues
    • Assists training department with training on new product in a formal setting
  • Special Projects & Leadership -- up to 10% of role
    • Handles special projects relating to chiller issues and brings them to resolution
    • Helps to train and qualify entry level tech response analysts
    • Working closely with manager on metrics, service opportunities, and manuals
    • Consults with development engineering regarding product performance and issues
    • Assists manufacturing engineering with production and quality product issues
    • Writes service bulletins and service procedures
    • Collects and evaluates statistical data relating to product and component failures
    • Evaluates and provides resolution to field service quality issues
    • Becomes quickly informed of new products their needs and applications
  • Customer Visits & Training -- up to 10% of role

Qualifications:

Must have:

  • Associates degree
  • fifteen or more years of related experience and/or training; or equivalent combination of education and experience.
  • Demonstrated proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
  • Experience communicating with clients or internal business partners
  • Demonstrated research and problem-solving skills
  • Travel required, up to 40%

Preferred:

  • Bachelor's Degree in Engineering or related discipline
  • Commercial HVAC industry or related industry experience
  • Prior experience working in a Technical Service Desk role
  • Experience with relationship management, interpersonal, and problem-solving skills

#LI-JB1

Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.

  • Brockton, Massachusetts, United States PVH Corp Full time

    POSITION SUMMARY:The Senior Treasury Analyst, Corporate Treasury will provide day-to-day support to the Senior Treasury Manager, Corporate Treasury. The individual who fills the role will primarily be responsible for the preparation of various reports and analytical tasks including Cash Flow forecasting, global daily cash reporting, foreign exchange...


  • Brockton, Massachusetts, United States PVH Corp Full time

    POSITION SUMMARY:The Senior Treasury Analyst, Corporate Treasury will provide day-to-day support to the Senior Treasury Manager, Corporate Treasury. The individual who fills the role will primarily be responsible for the preparation of various reports and analytical tasks including Cash Flow forecasting, global daily cash reporting, foreign exchange...


  • Brockton, Massachusetts, United States Provident Bank Full time

    POSITION SUMMARYThe Regional Sales Manager maintains a visible presence in the region through community leadership and involvement, and provides consistent coaching and guidance to their management team. This position is responsible for achieving branch and regional goals using standardized sales management and coaching principles and effective outside sales...


  • Brockton, Massachusetts, United States Provident Bank Full time

    POSITION SUMMARY The Regional Sales Manager maintains a visible presence in the region through community leadership and involvement, and provides consistent coaching and guidance to their management team. This position is responsible for achieving branch and regional goals using standardized sales management and coaching principles and effective outside...


  • Brockton, Massachusetts, United States Red Global Full time

    RED Globals is currently looking for a skilled Senior Business Analyst with expertise in commercial processes, customer engagement, and order management. The ideal candidate should have outstanding analytical capabilities, in-depth knowledge of commercial operations, and the capacity to enhance business outcomes through data-driven...

  • Business Analyst

    2 months ago


    Brockton, Massachusetts, United States Daikin Applied Full time

    Make your mark at the world's largest HVAC companyWhy You'll Love Working for Daikin:We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.Our goal is to "Perfect the Air We Share". We do this through cutting edge innovation &...

  • financial analyst

    4 weeks ago


    Brockton, Massachusetts, United States PVH Corp Full time

    Design Your Future at PVHFinancial Analyst - PVH Corp.POSITION SUMMARY:CORPORATE FPA - FINANCIAL ANALYSTResponsible for completing all closing, estimate and budgetary processes for various Corporate departments and balance sheet accounts. Responsible for supporting these Corporate departments with ad hoc financial requests and analysis.Perform all financial...


  • Brockton, Massachusetts, United States Dakota Supply Group Full time

    DSG is seeking a Waterworks & Onsite Sewer and Well (OSW) Regional Sales Manager for our Minnesota region. As a Regional Sales Manager, you will lead the planning, directing and monitoring of Waterworks and OSW sales activities for the region. You will be responsible for developing our region's sales team to achieve sales and gross margin objectives, while...

  • Sr IT Business Analyst

    2 months ago


    Brockton, Massachusetts, United States Daikin Applied Full time

    Make your mark at the world's largest HVAC company Why You'll Love Working for Daikin: We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.Our goal is to "Perfect the Air We Share". We do this through cutting edge innovation &...


  • Brockton, Massachusetts, United States Daikin Applied Full time

    Make your mark at the world's largest HVAC company Why You'll Love Working for Daikin: We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.Our goal is to "Perfect the Air We Share". We do this through cutting edge innovation &...


  • Brockton, Massachusetts, United States Daikin Applied Full time

    Make your mark at the world's largest HVAC company Why You'll Love Working for Daikin: We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.Our goal is to "Perfect the Air We Share". We do this through cutting edge innovation &...


  • Brockton, Massachusetts, United States Daikin Applied Full time

    Make your mark at the world's largest HVAC company Why You'll Love Working for Daikin: We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.Our goal is to "Perfect the Air We Share". We do this through cutting edge innovation &...

  • Financial Analyst

    5 days ago


    Brockton, Massachusetts, United States PVH Corp. Full time

    Design Your Future at PVH Financial Analyst - PVH Corp. POSITION SUMMARY:CORPORATE FPA - FINANCIAL ANALYST Responsible for completing all closing, estimate and budgetary processes for various Corporate departments and balance sheet accounts. Responsible for supporting these Corporate departments with ad hoc financial requests and analysis. Perform all...


  • Brockton, Massachusetts, United States RED Global Full time

    RED Global is seeking a highly skilled Senior IT Business Analyst with extensive experience in developing and managing enterprise-level IT capability roadmaps. The ideal candidate will possess exceptional strategic planning skills, a deep understanding of IT processes, and the ability to drive business improvements through technology-driven solutions. This...


  • Brockton, Massachusetts, United States Ingredion Incorporated (Corporate) Full time

    TITLE: Analyst, Protein FortificationLOCATION: Bridgewater, NJREPORTS TO: Director Global Segment Marketing, Healthful Solutions Protein FortificationPrimary Function:The Global Innovation Business Analyst, Healthful Solutions, Protein Fortification will be responsible for supporting the segment in driving growth and the development of the Segment portfolio....


  • Brockton, Massachusetts, United States Mallinckrodt Full time

    Position: Business Data Analyst ManagerCompany: MallinckrodtDescription:The role of Manager, Business Data Analyst is pivotal in analyzing and interpreting extensive datasets to provide valuable insights that drive strategic business initiatives, shaping the future direction of the company's brands. As a dynamic partner to various stakeholders in Marketing,...


  • Brockton, Massachusetts, United States Daikin Applied Full time

    Make your mark at the world's largest HVAC company Why You'll Love Working for Daikin:We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.Our goal is to "Perfect the Air". We do this through cutting edge innovation & sustainability...


  • Brockton, Massachusetts, United States UnitedHealth Group Full time

    $1, SIGN ON BONUS FOR EXTERNAL APPLICANTSOpportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best....


  • Brockton, Massachusetts, United States Amneal Pharmaceuticals LLC (J0P) Full time

    Description: The Senior Analyst, Accounts Payable, reporting to the Director of Accounts Payable and Travel Services is responsible for supporting Accounts Payable payments by ensuring vendor and employee payments are recorded and executed accurately and timely. The Senior Analyst, Accounts Payable, will leverage their skill and experience to identify...


  • Brockton, Massachusetts, United States Amneal Pharmaceuticals LLC (J0P) Full time

    Description: The Senior Analyst, Accounts Payable, reporting to the Director of Accounts Payable and Travel Services is responsible for supporting Accounts Payable payments by ensuring vendor and employee payments are recorded and executed accurately and timely. The Senior Analyst, Accounts Payable, will leverage their skill and experience to identify...