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Warehouse Operations Senior Manager

3 months ago

Wilmington, Delaware, United States The Cigna Group Full time

The Warehouse Operations Senior Manager of CuraScript Specialty Distribution Operations (CSD) is focused on overall management of the Newark, Delaware Distribution Center. The position will have several direct reports at various levels. The Operations Manager will also serve as a backup and point of escalation for Manager In Charge related duties. This Operations Manager is trusted to have oversight of both business units daily to meet the needs of our customers.

The Operations Manager should be aware of daily operations and all functions within the operation while interfacing with finance, procurement, IT, quality, compliance, sales, and customer service. The Operations Manager is responsible for monitoring and maintaining key operational and financial indicators to enhance overall EBITDA and working capital performance of the business. The Director will coach, train and mentor staff to continuously improve the effectiveness of the workforce. Utilizing recognition and performance management to reinforce and affect associate behavior.

What you'll do:

  • Drive daily operations output by working closely with onsite and remote managers and supervisors.
  • Be the primary resource for Procurement, Sales and Customer Service for issue resolution, product disposition and new project implementation.
  • Optimize product and process flow within the warehouse.
  • Coordinate training as needed with CSD Training Team.
  • Key resource to assist in SAP implementation execution.
  • Strong knowledge of DSCSA regulations.
  • Meet qualifications to be a Designated Representative for all 50 states.
  • Strong knowledge of all internal operational areas within CSD distribution operations.
  • Work with quality to investigate errors/discrepancies and investigate to determine root cause and prevent going forward.
  • Promotes safety. Protects the health and welfare of Company Associates.
  • Ensure compliance to all regulatory requirements including but not limited to client contract, DSCSA, FDA, DEA, VAWD/NABP, Boards of Pharmacies approvals and audits, licensing, pedigree, and serialization requirements.
  • Work with the corporate audit team to prepare and execute all internal and external audits related to outbound operation.
  • Ensure adherence to product stability and inventory quality during all processes within the outbound operation.
  • Work with the Director of Operations to review metrics monthly to identify production, quality and safety improvement opportunities.
  • Identify drivers of cost of quality and take corrective action to reduce overall cost of quality.
  • Reviewing PNP/WI's for accuracy as they relate to the operation and ensure adherence.

Qualifications

  • High School Diploma or GED. Bachelor's degree in Business Administration, Industrial Engineering or other related field is preferred.
  • Minimum of five years of progressive management experience with proven record of talent development of front-line supervisors and managers.
  • Five + years of related supply chain, warehouse operations experience or equivalent experience.
  • Located at our Delaware Distribution Center on a daily basis. As the Manager in Charge (MIC) you are expected to be on site on a daily basis when the operation is running.
  • Must have a minimum of two years of verifiable full-time managerial or supervisory experience in a pharmacy or wholesale distributor where the designated representative's responsibilities included, but were not limited to, record keeping, storage, and shipment of drugs or devices
  • Previous experience as a designated representative or manager in charge status is highly desirable. Seek to obtain these when qualified if not available to do so day one.
  • Advanced computer skills, including AS400/TPS, Word, Excel, PowerPoint, and SAP EWM.
  • Exceptional ability to analyze/forecast and make well-supported recommendations and decisions.
  • Ability to design analytical tools, project plans and process diagrams.
  • Team development focused: train and develop direct reports for future opportunities.
  • Thorough understanding of policies and procedures relative to fulfillment and customer service.
  • Excellent customer service skills.
  • Ability to perform in a fast-paced environment with a high sense of urgency.
  • APICS/SIX Sigma certification recommended.
  • Experience with process improvement, lean/six sigma and driving change.
  • Ability to work a flexible schedule.

NABP Requirements for Manager in Charge (MIC)

  • Ensure eligible candidates meet the following requirements:
    • Have not been enjoined, disciplined, fined, punished, or the like for violating any federal or state laws regulating prescription drugs or devices
    • Have not been found guilty, pled guilty, or pled nolo contendere to any criminal offense
    • Minimum of two years of verifiable full-time managerial or supervisory experience in a pharmacy or wholesale distributor where the designated representative's responsibilities included, but were not limited to, record keeping, storage, and shipment of drugs or devices
    • Can only serve as the designated representative for only one prescription drug facility at any one time
    • Actively involved in and aware of the actual daily operations of the wholesale distributor

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.