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Hostperson Michael Mina
3 months ago
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.
PRIMARY PURPOSE:
It is the primary responsibility of the Host Person include: welcoming restaurant guests and making them feel comfortable, understand what they are looking for (if they need a big table, want to sit at the bar, or make reservations), organizes the seating of guests effectively, helps with customer service inquiries, and helps restaurant staff during busy hours.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Communicate with Restaurant Reservations regarding special orders, cake orders, special requests – responsible for conveying all such information to management
- Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
- Greet guests promptly as they enter the restaurant
- Answer phones, keep accurate count of reservations and handle reservation book
- Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
- Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
- Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift
- Perform other job-related duties as requested
AN IDEAL CANDIDATE WILL HAVE:
- Superior customer service skills.
- Positive attitude.
- Empathetic to guests needs.
- Be a team player.
- Strong problem-solving skills.
