Sales Associate

4 weeks ago


Philadelphia, Pennsylvania, United States teamworkonline Full time
JOB OVERVIEWThe Philadelphia Phillies offer a postgraduate internship that runs from the Summer/early Fall of 2024 through the completion of the 2025 baseball season (approximately 12 to 14 months depending on department needs). RESPONSIBILITIES
  • Season and group ticket sales through outbound phone, e-mail communication, and text.
  • Retention of season and group ticket clients through outbound calls, e-mail communication, and text.
  • Answer incoming sales/customer service phone calls relating to season ticket packages, group ticket outings and general sales/ballpark information.
  • Provide excellent customer care during phone, e-mail, text, and in-person interactions with Phillies clients and fans.
  • Assist customers/troubleshoot mobile ticketing questions.
  • Provide first class service for premium seating clients during Phillies games.
  • Complete and thorough working knowledge including but not limited to the ProVenue Ticketing software, MLB Ballpark App, SSB Customer Relationship Management platform, and Airship (text) interface.
  • Work cohesively with members of the sales and ticket operations department to reach sales goals and fulfill customer service requests.
  • Volunteer to assist other departments on various projects as needed.
  • Other duties as assigned.
QUALIFICATIONS
  • Accepting applications from recent college graduates and others
  • Sports Management and/or a Business degree preferred.
  • Ability to be flexible and work all Phillies home games and non-traditional hours, including nights, weekends and holidays.
  • Strong interpersonal skills.
  • Ability to multi-task and stay organized.
  • Excellent oral and written communication skills.
  • Ability to thrive in a team-oriented work environment.
  • Interest in sales/marketing.
  • Prior phone experience preferred.


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