Shift Mgr Spec Events Promo

3 weeks ago


Monticello, Minnesota, United States Resorts World Catskills Full time
Under the direction the organization's Special Events and Promotions Manager, the Special Events & Promotions Shift Manager is responsible for providing excellent guest service and support on the casino floor during Promotions and Special Events. Performs all duties in accordance with regulatory, departmental and company policies and procedures. Knows and ensures adherence to department and company policies, procedures, internal controls and government regulations. This position is eligible for an incentive program determined by management.Essential FunctionsEnsures a maximum level of guest services and satisfaction is achieved and maintained.
Interacts with guests, establishes rapport and answers general questions during the promotion and special event.
Maintains a working knowledge of all Promotions and Special Events in order to effectively explain to guests.
Participates in the preparation and execution of all Promotions and Special Events including tournaments, drawings and parties.
Makes announcements using a microphone as they pertain to the Promotion.
Works within a team to ensure that all items needed to carry out the Promotions and Special Events be in the appropriate place in a timely manner including necessary supplies and decorations.
Ensures collateral material for Promotions and Special Events are displayed prior to and recovered at conclusion.
Provides new ideas for on-going Promotions and Special Events.
Prepares correspondence and reports using Microsoft Word, Excel and Outlook.
Acts in a professional and courteous manner and exhibit a positive, outgoing personality.
Creates financial analysis related to promotions and special events
Creates, implements and executes promotions (immediate, short and long range) to ensure profit growth so that the property retains existing customers and acquires new customers.
Develops canned instantaneous promotions with collateral support via all media/communication options that can be implemented immediately. Communicates and works with other departments to determine criteria / standard procedures for instantaneous promotions usage.
Ensures that promotions are creative, bring energy to the property, and adhere to New York State Gaming Commission regulations.
Creates reporting and measurement of promotions to ensure they meet or exceed expectations for play, driving covers, or hotel occupancy (where applicable).
Maintains an ongoing schedule of promotions as outlined in the property marketing plan
Prepares financial pro forma projections of expected profitability for proposed promotions and reviews the results of past promotions and events. Makes recommendations for the feasibility of repeating or modifying those promotions.
Per direction of the Director of Marketing Operations, develops theme, format and budget specifications for specific promotions.
Coordinates for promotions and special events related to the casino.
Assists with all décor requirements for promotions.
Assists with staffing needs and ensures proper work schedules necessary to implement promotions.
Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
Completes required paperwork and reporting for contest winners including winners' releases and IRS 1099 forms.
Handles special assignments from Manager of Special Events and Promotions.
Distributes promotional materials throughout casino and local area.
Performs other tasks as assigned.
Core CompetenciesDemonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive
Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision.
Essential RequirementsStrong knowledge of casino functions
Must be organized and detail oriented.
Excellent verbal, written communication and customer service skills.
Must present a professional, well-groomed appearance.
Ability to maintain composure, think clearly, and perform well under pressure in a fast-paced work environment.
Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
Must have proficient computer skills and systems which include MS Office Suite.
Knowledge/Work ExperienceMust be 21 years or older
Must have a High School Diploma or GED
Five (5) years of Special Events or Promotions experience with three (3) years in a supervisory capacity
Must be able to obtain and maintain the appropriate gaming license through to the New York State Gaming Commission
Source: Hospitality Online
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