IT Service Management Lead II

About the Role:

Grade Level (for internal use):

12

About the Role

The Team

With a plethora of technologies running on a multitude of platforms across traditional datacentres to cloud-native you will be exposed to it all. You will be part of a specialist team responsible for guiding and supporting the technology functions to deliver critical strategic initiatives, programs, and large projects across the division, working with software development and shared infrastructure teams. Additionally, you will be required to assist with major incidents as and when they occur demonstrating your incident management skills and divisional knowledge.

Responsibilities and Impact:

Within the S&P Global Market Intelligence organization, this position gives the individual an opportunity to be a driving force behind some of the major programs and projects within the division. You will have exposure to key technologies and senior stakeholders across the business and technology functions and a chance to be part of a growing function within MI and contribute to strategic programs and initiatives across MI Technology and the MI division.

Responsibilities

Technical understanding of MI's products and technology teams to enable you to be the go-to individual for detailed knowledge of the products and technologies within MI. With this information, you will help drive software lifecycle management (os, middleware, and application), vulnerability management across the entire stack, deployment of mandatory and required security tools along with validating and improving the hygiene of our central CMDB. When required represent the MI products on major incident calls managed within the division and also at the wider corporate level.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $103,800 to $206,350. The final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here ) .

What are we looking for:

Basic Qualifications:

Minimum of 10 years experience in an ITSM or infrastructure-related roles

Excellent spoken and written communication skills and the ability to work/communicate with global stakeholders is essential

Be able to simultaneously engage a variety of individuals, building strong relationships and encouraging robust discussions.

Self-motivated and able to work independently, managing, and mitigating issues, leading projects across various technologies, and identifying and escalating risks and issues when required

Flexible and adaptable; able to work in ambiguous situations

Have an appreciation of technical infrastructure from traditional 3 tier architecture to cloud native.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Link here to careers site page when applicable

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit .

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 300735

Posted On:

Location: Raleigh, North Carolina, United States