Customer Service Attendant II

7 days ago

Charlottesville, Virginia, United States City of Charlottesville (VA) Full time
General Summary


Help support Parks and Recreation in their mission to enhance the quality of life for all through the stewardship of public land and parks and to provide quality recreational experiences.

The City of Charlottesville is seeking qualified candidates for the position ofCustomer Service Attendant II who are highly motivated and who strive for success by demonstrating Charlottesville's Core Values of Leadership, Trust, Creativity, Respect, and Excellence.

The hiring amount for this position is $18.50 an hour. This is a non-exempt, temporary (variable/limited-hour) position, and is not eligible for city benefits.


This position performs in a responsible facility and program management role to include, but not limited to, assisting in the supervision of activities, facilities, classes, and/or events in one or more of the following programs: athletics, recreation, fitness and wellness, adaptive, aquatics, and/or skate park that are comprised of diverse recreational features and amenities for all ages; performs related duties as required.


Primarily and most frequently this position serves as the lead on-site personnel or manager on duty within one functional area and/or facility and under general direction.

May supervise temporary or volunteer staff. Reports to a Parks and Recreation Operations Specialist.

NOTE:

This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible.

Applications will be evaluated on a continuous basis. Interviews will be conducted as soon as possible during the recruitment with candidates who are best qualified. Applications may no longer be considered once a candidate to fill the position is identified. This job announcement will close when the position(s) have been filled and may close at any time.

Essential Responsibilities and Duties

  • Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer.
  • Provides leadership to assigned facility or site as a manager on duty or the supervisor of a distinct program or activity.
  • Provides information to the public regarding recreation activities and benefits of participation.
  • Assists with the planning, organization, preparation, and implementation of recreation-related programming and/or facility operations.
  • Assists in the registration of participants in recreation programs.
  • Assists in providing the safe operation and security of recreation centers, fields, courts, parks and programming sites through daily inspections of the site and equipment, reporting needed repairs to management.
  • Assists in the scheduling of games, meets and events.
  • Supervises the conduct of participants during recreation programming and facility sites.
  • Maintains order by enforcing policy and rules and regulations and removes and suspends non-conforming participants.
  • Responsible for all policy and procedures associated with facility, park and program management to include cash handling operating policy and procedures; this may also include performing work as a cashier, operating register, and processing receipts in person, by phone or with online customer.
  • Trains part-time, volunteer or student assistants, instructors, game officials and others with regard to City and departmental policies and games and class standards and rules.
  • Responsible for the oversight of custodial functions throughout the assigned location, up to and including performing basic custodial tasks when needed.
  • Inventories, maintains and stores recreation equipment, materials and supplies, requisitions- required material, equipment and supplies.
  • Responds effectively to emergencies within the assigned facility or during assigned program.
  • Prepares and submits incident and accident reports to immediate supervisor for documentation.
  • Evaluates program and facility staff as assigned.
  • Depending upon assignment, may provide inclusion support to individuals with disabilities within a general recreation setting.
  • Performs related tasks as required.
Education, Experience and Skills

Minimum Qualifications

  • Any combination of education and experience equivalent to a high school diploma.
  • Minimum of six (6) months of professional experience with facility management, adaptive recreation programs, athletics, or other recreational environments.

Preferred Qualifications:

  • Additional coursework in athletics, recreation, fitness and wellness or related field preferred.

Special Requirement:

  • Depending upon position, may require three (3) months of supervisory experience.
  • Must be able to work Monday - Friday 2:00 pm - 8:00 pm. Sundays are required from 11:45 am - 6:00 pm. Some shifts may be later if required to work a special event or later program.
  • Minimum age: 21

Knowledge, Skills and Abilities:


Thorough knowledge of professional behavior in a recreation environment; maintains order by enforcing Parks and Recreation rules and regulations; ability to instruct recreational activities; ability to establish effective working relationships with all staff, program participants and the general public; ability to prepare and maintain administrative and financial records; ability to effectively supervise and evaluate staff to achieve desired objectives; skilled in supervising small and large special events; skilled in interpreting policy and procedures; ability to communicate effectively both orally and in writing.

Physical Conditions & Additional Information

Physical requirements of this position as outlined by the Department of Labor:

MEDIUM:

work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects.

Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call.


This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.


Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens.

The noise level in the work environment is usually moderate.

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