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Office Automation Clerk
3 months ago
The incumbent is responsible for referral tracking for both MTF appointed specialty care and specialty care deferred to the civilian sector.
The incumbent is responsible for maintaining the NHCNE Referral Management Database at optimal levels to ensure accurate report generation.
The incumbent obtains the initial specialty care appointment date, civilian provider demographic information to include name, address, and phone number, and the date MTF and civilian results are received.
The incumbent is responsible for retrieval of both MTF and civilian generated specialty care reports and ensuring MTF referring provider reviews and signs specialty care reports prior to medical record entry.
This action directly contributes to the Command meeting its Joint Commission Accreditation Healthcare Organizations (JCAHO) requirement of 100% retrieval of results.
The incumbent must utilize multiple media systems i.e., the Composite Health Care System (CHCS), the Coordinated care System (CCS), phone and correspondence to effectively populate the NHCNE Referral Management Database.
The incumbent must use effective interview skills, tact and discretion in obtaining medical information from the provider of services.
The incumbent may be required to attend TRICARE and other mission-oriented training when necessary and as travel funding permits.
The incumbent may be tasked with special projects, including research, support, and other duties as required.