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Intensive Case Management Intern

4 months ago

Elizabeth, New Jersey, United States International Rescue Committee Full time

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

TITLE: Intensive Case Management Intern (BSW/MSW)
LOCATION: Elizabeth, NJ
START DATE: June 1st, 2024, or earlier
DURATION: 5 months with the possibility of an extension
POSITION REPORTS TO: ICM Supervisor/ Task supervisor

BACKGROUND: International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. At work in more than 40 countries and over 20 U.S. cities, the IRC provides resettlement, education and empowerment support to refugees and displaced people. Oftentimes upon arrival and throughout their first few years, our clients face barriers limiting access to services and medical care. The Intensive Case Management program works one-on-one with clients to assess their needs and coordinate services accordingly.

SCOPE OF WORK for BSW/ MSW Interns: An ICM Intern works closely with the Intensive Case Management (ICM) caseworker to address barriers to health and wellness for refugee and displaced clients with severe physical or mental health conditions, the elderly, LGBTQ+ clients, single-headed households, and victims of sexual assault and gender-based violence enrolled in the Intensive Case Management (ICM) or Supplemental Case Management (SCM) programs. ICM Interns will be responsible for checking in on the well-being of clients, providing comprehensive support when needed, and building clients' self-sufficiency.

RESPONSIBILITIES:

  • Assist with client check-ins in person, over the phone or through camera (as preferred by the client).
  • Develop individualized plans with detailed action steps based on client needs.
  • Evaluate clients on progress on individualized plans during benchmark periods.
  • Assist in scheduling client health and social service appointments and coordinating transportation as needed.
  • Coordinate with service providers and make referrals as needed.
  • Accompany clients to in-person appointments as needed.
  • Educate clients on the U.S. healthcare and benefits systems.
  • Explore community resources and connect with outside organizations.
  • Keep thorough and accurate case file documentation in IRC's database.
  • Keep all digital files up to date and create new digital client files as needed.
  • Communicate client concerns and potential challenges to ICM caseworkers.

LEARNING OBJECTIVES:

  1. Deliver services to clients in accordance with NASW guidelines and objectives articulated in the intern's learning contract.
  2. Acquire a thorough understanding of the U.S refugee resettlement process and services available to clients resettled by the IRC within the context of a social work internship.
  3. Develop essential skills in identifying clients' needs, efficiently coordinating medical care, social services support, and establishing connections to vital supportive services within the community.
  4. Hone expertise in conducting wellness assessments at designated intervals post ICM/ SCM enrollment, and maintaining comprehensive case file documentation of all direct services rendered.
Minimum Qualifications:

REQUIREMENTS:

  • Qualifications include:
    • Presently enrolled in a Bachelor of Social Work (BSW) or Master of Social Work (MSW), or having recently attained a BSW or MSW degree.
    • Previous experience and/ or a strong interest in working with refugees and immigrants.
    • Bilingual proficiency in one of the following languages for interpretation/translation purposes: Haitian/ Creole, French, Spanish, Dari, Pashto, or Arabic.
    • Commitment to fulfilling a minimum of 15 hours or the maximum number of stipulated as outlined by school's field manual.
    • Commitment to participating in a hybrid work environment with availability for in-person work on Wednesdays (in-person requirement can be amended as needed).
  • Skills:
    • Excellent communication and interpersonal skills.
    • Flexibility and reliability to meet the diverse needs of client needs.
    • Proficiency in digital literacy, including knowledge of databases and computer programs such as Microsoft Office applications (Word, Excel, Outlook).
    • Willingness to use IRC-provided laptops for all tasks and adhere to IRC acceptable use policies.

IRC leading the way From Harm to Home.


Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.