Global Markets Ops Control Lead

4 weeks ago

Charlotte, North Carolina, United States Bank of America Full time

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Summary

The Global Markets Shared Operations (GMSO) Global Accounting & Reconciliation team is responsible for providing Control & Reconciliation oversight across numerous Global Markets processes. The team has an exciting opportunity to help manage tactical and strategic projects while enhancing existing controls to reduce risk across Operations. The Global Accounting & Reconciliation manage reconciliation & reporting functions supporting post trade operational functions including Trade Support, Clearing, Settlements, Cash Management, and Asset Servicing. This role will entail responsibility for working across Operational teams to drive enhanced break management processes, implement improved break workflow, and use the power of data to drive business decisions.

Responsibilities:

Establish key performance indicators across reconciliation controls and partner with Global Operations teams to meet their targets.
Partners with Global Risk, Compliance, Audit, Finance, and Operational partners to enhance controls.
Produce metrics on root cause analysis to guide Operations & Technology Management teams on where further investment is needed.
Analyze and solve highly complex operational problems.
Supports ad hoc projects for new processes or industry initiatives.
Establish good working relationships across technology and operational partners.
Ensure accurate daily reporting on controls.
Develop and maintain procedures..
Ensure compliance with target control standards.
Provide internal and external training where required.

Job Description

This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

Responsibilities: Develops and implements procedures to enhance productivity and efficiency and manage business change
Serves as an escalation point to resolve broad and complex operational issues
Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills

Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
Enterprise Advocate: Delivers clear and concise messages that motivate, convey the why and connect contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Collaboration: Clear communicator, both written and verbal, with both internal departments and external clients / counterparties; Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
Learning Agility: Highly motivated strong self-starter who has the initiative and drive to come into an area and learn quickly and progress and a good experience of people management
Multitasking: Ability to work under pressure and maintain high standards when dealing with tight deadlines, multiple priorities, and competing demands.
Problem Solving: Ability to demonstrate problem solving skills, manage and resolve queries independently

Skills:

  • Business Operations Management
  • Drives Engagement
  • Process Management
  • Process Performance Measurement
  • Result Orientation
  • Customer and Client Focus
  • Planning
  • Reporting
  • Risk Management
  • Talent Development
  • Fraud Management
  • Interpret Relevant Laws, Rules, and Regulations

Shift:

1st shift (United States of America)

Hours Per Week:

40

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