Retail Sales Stylist

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Sales Stylist to join the Retail Team

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

Classification: Full-Time
Shift: Various – must have availability to work weekends, weekdays, and holidays.
Want to learn more? Hotel Website,Facebook,Instagram, YouTube

What will I be doing?

As a Retail Sales Stylist, you would be responsible to maximize revenue and other key performance indicators while creating a luxury selling atmosphere for our guests. Retail sales leader with exceptional guest service skills, the ability to create lasting connections that generate sales and lifetime memories, with a positive attitude and professionalism.

Actively selling and styling guests to exceed financial goals:

Creates an action plan to drive individual and store sales
Meets or exceeds revenue and REVPOR goals established at the start of each month. To be reviewed with leader weekly and monthly
Meets or exceeds average dollar sale goals and other key performance indicators
Providing exceptional luxury, personalized service while assisting guests shop: Provides 5 star, luxury service to every guest-personalized, anticipatory engagement
Expert on merchandise assortment offered. Consistently seeking product information to be an informed sales leader including but not limited to vendor knowledge, origin of item, materials and other specifications, fit, etc.
Creates a warm, welcoming environment that inspires guests to return often
Builds strong relationships to inspire guests to shop with the Sales Stylist even when the guest is not on property
Clienteling: Host personalized shopping appointments
Maintain personal client book and engage with guests regularly to generate sales with guests offsite, follow up regarding their purchases, etc
Schedule meetings with leader(s) to review client book
Maintaining standards in the stores: Works alongside Retail manager on visual displays and merchandising
Checks in merchandise, organizes backstock and ensures all sizes and options are represented on the sales floor
Maintains cleanliness of shop by straightening items and dusting, sweeping and other similar duties
Maintains an organized stockroom
Completes inventory counts and controls as needed
Additional care and attention to high end merchandise to minimize damaged goods
General logistical tasks in order to complete guest transactions and interactions: Assists guests with purchases of merchandise. Responds to any questions about the merchandise and hotel services. Greets guests in a prompt and friendly manner
Handles cash, processes refunds, exchanges, charges to credit cards and room charges
Completes daily shift deposits and reports and other opening or closing duties
Upselling products and adding on
Follow Waldorf Astoria service standards
Takes ownership of situations and provides solutions to guest issues
Other supportive duties such as: Special events, trunk shows
Communicating with retail leadership regarding merchandising needs
Collaborating with retail leadership on sales initiatives and contests, events, etc.
Participating in inventory controls and inventory counts
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Pay Rate: The hourly rate is $22.00 per hour and is based on applicable and specialized experience and location. #LI-JO1 Source: Hospitality Online

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