IT Specialist

1 month ago

Miami, Florida, United States National Oceanic And Atmospheric Administration Full time
As an IT Specialist, you will perform the following duties:
As a subject matter expert, assumes full responsibility for maintaining system administration operations and customer support issues. Implements the installation, testing, operation, troubleshooting and maintenance of hardware and software systems; provides new, expanded or enhanced services.

Diagnoses significantly difficult software faults and troubleshoots complex problems involving issues related to the design, development, capacity management and administration of critical applications.

As a senior technical specialist manages and configures multiple areas of system administration such as; server configuration, virtual configuration, file system configuration, advanced file systems management, security, storage area networks, and hardware architecture.

Proposes, designs, implements, and tests system configuration modifications to enhance functionality and provide new, expanded or enhanced services.
Responds to and resolves complex with software, hardware and systems management. Integrates several hardware, software, and/or computer related services to provide an integrated information system.

Evaluates vendor developed software to assure that it will provide the desired results and operate properly on assigned equipment systems.

Recommends innovative solutions and new approaches in administration of infrastructure technology designed to optimize the customer and agency experience. Works with helpdesk to ensure all tickets are updated and resolved in a timely manner. Serves as escalation point for helpdesk tickets to including those occurring afterhours.


These duties are described at the full performance level of the GS-13; the GS-11 and GS-12 are developmental leading to such performance.

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