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Field Tech Senior Associate

4 months ago

Nashville, Tennessee, United States NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in Nashville, Tennessee (US-TN), United States (US).

Role Responsibilities

  • Responsible for on-site and/or remote troubleshooting repair of desktops, laptops, notebooks, printers, and other associated peripherals or hardware.
  • Responsible for device image, configuration, and staging
  • Hardware & Software related engagements for various break fix efforts
  • Inventory management and adherence to device disposal processes
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management services and functions
  • Reviews, troubleshoots, and analyses operational quality of supported hardware
  • Installs, configures, and optimizes supported hardware configurations at customer sites
  • Diagnoses and resolves product performance problems and various error conditions
  • Performs repair services and facilitates activities for the end users
  • Responsible for clearly documented statuses, contact and journaling in ticketing system
  • Leveraging experience with a ticketing system surrounding SLAs and time metrics MTTR
  • Meets and exceeds SLA;s with timely statuses and management of the individual delegated technicians queue

Basic Qualifications:

  • Minimum of two years of Desktop Support experience in a busy corporate environment
  • Minimum of two years' experience troubleshooting and proficient verbal and written skills
  • Minimum of one year experience understanding of the fundamentals of device imaging and configuration
  • Minimum of one year experience understanding of inventory management and device disposal
  • Minimum of one year experience understanding of the fundamentals of network connectivity and desktop O/S administration, installations, break fix techniques, software tools to aid in resolving localized problems
  • Must have reliable transportation- Local travel to client sites and ability to be flexible with support coverage

Preferences

  • A+ certification
  • Associates/BSIT, ITIL.MCP, MCDST, Network+ & Server+ certification(s) are a plus

Candidates for this position will be required to adhere to NTT DATA's and its clients' COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.