Inside Customer Account Executive

3 weeks ago


Hollywood, Florida, United States Saywell International Full time

To develop, maintain and establish long-term relationships with existing and potential customers and serve these customers with quality products, prompt service and logistical parts support. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Professional and ethical conduct and ongoing advertising of the company, and its products and service in accordance with company manuals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
Including but not limited to: Process product returns (RMA's)

achieve set sales budgets; Regions sales and total sales budgets
obtain and evaluate all relevant information to handle product and service inquiries and orders
provide pricing and delivery information
process request to order forms
track and expedite all back orders (submit reports weekly).
set up new customer accounts on system
perform customer verifications
Contact details, Credit, business @type, region, aircraft.

process orders, forms, applications and requests
organize workflow to meet customer timeframes
search for, Broker and orders parts for customer quotes and orders
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
advertise products through the use of phone, mail, emailing and fax
review customer transactions for activity and offer company distribution products as well as inventory that is not being sold.
On call roster for after hours to support customer requests
attend trade shows at the request of management
Other duties may be assigned by management

WORK ENVIORNMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee can be sitting for 4 hrs or more at a time and will from time to time be required to uses stairs. The noise level in the work environment is usually moderate.


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