Reservations and Communication Specialist

1 month ago

Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The city's newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.

Are you seeking an exciting position where you can join a team of innovative and inspired individuals? If so, we would like to talk to you

Four Seasons Hotel One Dalton Street, Boston is searching for a Reservations & Communications Specialist.

We are seeking eager individuals who are dedicated to creating a memorable experience for our guests through sharing their ideas, exploring creativity and who are enthusiastic about joining a dynamic team

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Department & Position Summary

In this position, you will manage a large volume of calls throughout the shift. You will be contacting guests to provide pre-arrival assistance, as well as answer any questions or concerns during their stay. You should be comfortable suggestion and completing room reservations as well as be able to describe the Hotel's offerings, and benefits in a detailed and informative manor.

Minimum Requirements

  • Excellent and unwavering customer service
  • Must be able to work all shifts including AM, PM, weekends and holidays.
  • Must be fluent in English
  • Legal work authorization for employment in the United States required.
  • Must be able to analyze guest situations and make suggestions that meets and exceeds the guest's expectations of the hotel.
  • Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
  • Excellent interpersonal and communication skills, both in person and by telephone.
  • Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.
  • Skills and ability to learn and master multiple software systems.
  • 1-2 years' experience in an administrative setting
  • Previous Hotel/Resort experience in Reservations, Front Office, Sales and Marketing is strongly preferred.
  • Continuous sitting for majority of the shift.

What are the perks & benefits you can expect?

  • Ability to experience our hotels as a guest through the complimentary room program
  • FREE Medical, Dental and Vision Insurance
  • 401(k) Retirement Matching Plan
  • Highly competitive salaries and incentives
  • Giving back to the community through special events
  • Complimentary Employee Meals
  • Team of friendly, warm, professional and very upbeat employees

Four Seasons Hotel One Dalton Street, Boston offers health, life, dental, vision and disability insurance, along with paid holiday, and paid vacation.

Want to know more about working for Four Seasons? Visit us at:

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See what our employees are saying at: #FSEmployee

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.

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