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Workspace Experience Manager
4 months ago
The Role:
Our client is searching for a talented
Workplace Experience Manager to join their New York office.
In this role, you will be responsible for creating a best-in-class employee experience every day, in partnership with the New York and Global Workplace Services teams.
You will play a crucial role in maintaining an organized, efficient, and highly functional office.You will be responsible for our physical office space, safety, security, as well as management of our service providers and facilities / building management.
The successful candidate will be both hands on and skilled at supporting and motivating a self- directed and independent Workplace Services team who share a common goal of creating a best- in-class employee experience every day.
As a highly visible and interactive role, the Workplace Services Manager will be responsible for proactively identifying opportunities to partner across the organization (Tech Services, facilities, construction / real estate, HR etc.) to drive an office environment that aligns to our culture of high performance and high reward.
Responsibilities:
Lead and support a team in the New York office and partner with the global offices.
Establish and maintain effective communication and strong relationships across the organization to align office operations goals with our organizational goal of creating a best-in-class employee experience.
Oversee the New York office to ensure the physical work environment is highly productive.Partner with stakeholders globally on facility, property, and space management.
Track and coordinate workstation moves, temporary seat assignments and onboarding/offboarding seat preparations, while being mindful of short-term and long- term space requirements.
Provide high-level oversight on the performance of all service vendors and office operations to ensure providers are delivering against service agreements and/or work with team to evaluate alternative providers when necessary.
Drive a continuous improvement mindset across all office operations initiatives.Work closely with New York leadership to provide white glove services.
Collaborate with Tech Services, Facilities, HR, Talent Dev, and Recruiting to find on- going opportunities to support a strong culture and retention of top talent and create a high-level workplace experience for all employees.
Provide regular coaching and feedback regarding performance to direct and dotted line reports.Be part of the safety team.
Other duties as assigned or needed.
Candidate Requirements:
At least 7 years' experience in a fast-paced environment.
At least 3 years minimum of managerial responsibility.
Experience in Office Management (F&B, Facilities, Travel and Events experience welcome).
Experience in Facility Management (HVAC, NYC building equipment & infrastructure, maintenance vendor management).
Experience with NYC real estate and building management.
Bachelor's degree in a related field.
Demonstrated ability to effectively lead and motivate teams.
High resiliency to competing priorities and uncompromising focus on quality.
Ability to build strong relationships and credibility across a broad range of stakeholders.
Excellent verbal and written communication skills.
Excellent organization and leadership skills.
Good analytical/critical thinking.
Creative problem-solver who is resilient to change and can adapt/flex to ad hoc situations.
Ability to work independently in a fast-paced environment.
Genuine curiosity, empathetic attitude, and strong desire to continuously learn and grow as an individual.
Healthy sense of humor and strong customer service skills and professional appearance.
Reliable and predictable availability including the ability to be on site 5 days/week.
Must be willing to train out of state to Start and travel if need to other office locations.
Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
