Group Sales Coordinator

3 weeks ago

Honolulu, Hawaii, United States Hyatt Place Waikiki Beach Full time

The Group Sales Coordinator will support the Sales Team to ensure that they have the tools, supplies and resources that they need to deliver exceptional customer service. The Group Sales Coordinator is responsible for assisting with selling guestrooms, meeting rooms and additional services to companies or groups as needed. Duties may also include conducting site inspections, soliciting, and generating new and repeat business, maintaining organization of office files and reports and preparing written correspondence. Responsibilities also include working with operations staff to ensure a high level of customer satisfaction and achieve revenue goals.

  • Perform general administrative duties for the Sales Team
  • Promptly answer telephone calls and communicate relevant account information to managers and departments
  • Prepare and distribute sales-related documents throughout the sales process, including proposals, contracts, banquet event orders (BEO's), room requests and amenities
  • Enter, retrieve, reconcile, and verify information such as commissions, leads and third parties
  • Input group rooming lists into Opera
  • Create and maintain Sales files
  • Create Sales kits, track inventory of collateral and restock supply as appropriate
  • Greet and assist clients upon arrival and throughout their stay
  • Coordinate client events, working with our Operations team to reserve meeting and banquet space and ensure event set-up, food and beverage, and equipment needs are to the client's satisfaction
  • Assist with reservations, when needed
  • Maintain up-to-date knowledge of the competitors' products to include new inventory, rate shops.
  • Other duties as assigned by the Director of Sales and Marketing

QUALIFICATIONS

  • Minimum two years' experience in Hotel Sales or Operations.
  • Proficient knowledge with computer applications or other database experience desirable.
  • Strong analytical, organizational, and interpersonal skills.
  • Highly motivated to maintain and develop relationships with current clients to sell accommodations and hotel services.
  • A true desire to satisfy the needs of others in a fast paced environment with the ability to multi-task.
  • Excellent verbal and written communication skills.
  • Must be flexible. This position must anticipate some scheduled weekend and evening hours if needed.

Source: Hospitality Online

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