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Forward Deployed Engineer
3 months ago
Extend is enabling enterprises to deploy in-house AI agents for processing unstructured data. As a Forward Deployed Engineer at Extend, you'll act as the primary interface between customers and Extend.
We're looking to hire engineers who obsess over customer pain, relentlessly focus on the details, operate with high agency, and want to empower organizations with AI.
Ensuring our customers can successfully deploy AI agents into production is critical, and comes with never before seen challenges. We need to make sure we're world class at this.
Here's a few of the complex problems you'll be working on:
How do we handle never before seen edge cases in customer data?
How do we enable non-technical domain experts to train AI agents with their expertise & business logic?
How do we enable customers to become experts at prompt engineering?
How do we help customers understand tradeoffs between latency, cost, and performance, and make the best decision for their use case?
Role
Write the playbook (from scratch) for how we should work with customers, and how we should incorporate feedback and learnings across the team.
Build genuine relationships with our end users. You should be on a first-name basis over iMessage, and you'll have the ability to travel onsite as needed.
Companies have a lot of unstructured data — you'll need to figure out what problems other teams are experiencing, and naturally grow Extend within an organization.
Have complete ownership over the work you do — as a founding team member, you'll have the opportunity to truly own large areas of customer success and have direct relationships with large enterprises.
Work directly with the CEO, CTO, and other founding members and help build out our team.
