Senior Director Residential Treatment Center

About Upbring

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can't speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About New Life Residential Treatment Center

Many of the girls arrive at New Life after experiencing severe abuse or neglect. These courageous young women are between the ages of 11-17, and they begin to grow and heal through in-depth clinical therapy, personal development activities and spiritual care in a safe setting.

Girls stay an average of six to eight months and begin to feel a restored sense of hope in their futures – thanks to the support of New Life's staff and therapists specializing in Trauma-Informed Care. Often during the healing process, girls discover special interests and talents and begin to live a healthy lifestyle. Many girls are either reunited with biological family or connected with a loving foster family after living at New Life.

What You'll Do

The Senior Director – RTC, administers, directs, and coordinates all activities of the center by working collaboratively with the center management as part of an integrated administrative team; provides oversight to the program to be responsible for certification, compliance and licensure issues with regard to the State of Texas, DFPS, and CARF accreditation standards; to assist in carrying out the centers' objectives to the care of each youth and participation in public relations; carries out administrative assignments within policies and by general directives from the Chief Program Officer. Performs related administrative and supervisory duties to ensure efficient and effective operation of the center.

Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

Work Standards

• Responsible to manage and oversee all compliance regarding licensure, certification, and accreditation (i.e., State of Texas, DFPS, CARF and other accrediting bodies such as and state agencies)
• Has direct supervisory responsibility of the leadership team and supervisory staff for the center
• Ensure staff adheres to procedures and practices to maintain resident confidentiality
• Regularly review the well-being and safety of the residents, responsible for review and reporting of the nature, severity, and frequency of risks
• Ensure the housekeeping, dietary and other basic life needs of each youth are being met in accordance with all regulatory guidelines
• Monitor, review, and make recommendations for program activity improvements to ensure individual and group activities are developed and implemented to meet resident needs determined by their Individual Service Plan (ISP)
• Provide support and intervention in crisis situations using established Agency policies and resident care philosophy
• Monitor service delivery and make recommendations for improvement
• Ensure all policies, procedures, and practices follow established regulations and state licensing standards
• Maintain an appropriate staffing level to ensure the needs of the persons served residents, ratio standards, and program goals are being met.
• Work closely with management team to create and maintain work schedules to meet staffing and ratio needs for each shift
• Other duties as assigned
• Travel required 10%

Communication

• Deliver regular and ongoing communication to staff related to program goals, services, and issues regarding treatment, including but not limited to changes and updates
• Oversee the accurate and timely completion of incident reports, facilitate regular and ongoing incident review meetings on a program level and participate in program-wide(facility-wide) safety review committee
• Oversee and monitor case records and files and other forms of documentation to ensure all internal and external reporting standards and requirements are met; ensure all program staff is aware and adheres to the proper documentation procedures for case records and files and other forms of documentation
• Complete weekly, monthly, quarterly, and year-end reports to meet both internal and external program requirements in a timely manner
• Create, implement and maintain an "administrator on-call" (AOC) rotation schedule

Fiscal Management

• Oversee development of budget and program costs and expenditures and ensure they are in alignment with budget allowances
• Utilize statistical data to provide monthly, quarterly, and yearly reports relating to program operations and service delivery costs and the return on investment in terms of the youth's preparedness and emotional, mental, and physical well-being

We Are Servants | We Help Others

Adaptability

• Provide support and intervention in crisis situations using established Agency policies and resident care philosophy
• Actively participate in the safe and orderly evacuation of youth and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of youth and staff
• Create and actively participate in the on-call rotation schedule; perform duties to meet ratio requirements

Teamwork

• Work closely with the Quality Assurance Team in developing and enforcing policies and procedures in accordance with Agency and licensing standards and contract and funding requirements
• Lead standing operational, department and executive meetings.
• Partner with Chief Program Officer to negotiate contracts for care and treatment of members of such organizations as Preferred Provider organizations, Department of Family and Children Services, and the Juvenile Court Systems.
• Assist in the preparation of program audits, assuring adherence to Agency and licensing standards and contractual and funding agreements
• Assist and collaborate with the interdisciplinary and treatment teams to develop, implement and evaluate youth behavior and treatment plans, ensuring all youth are receiving the quality of services needed
• Serve as a member of the "administrator on-call" (AOC) team

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Build and maintain cooperative working relationships with management, program staff, inter-disciplinary teams, volunteers, and service providers to ensure the needs of the youth and center goals and services are being met at the highest quality
• Build trusting relationships with campus management, staff and youth; acting with integrity, courtesy, and responsibility even in stressful or demanding workplace conditions and situations
• Support and maintain the established culture of support and collaboration among the youth and employees at the program; develop and implement strategies to reach and or exceed set employee retention goals.
• Partner with Chief Program Officer in maintaining optimal relationships with parents, referring professionals, agencies and third-party payor sources.
• Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and procedures
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Developing and Encouraging Others

• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
• Communicate with direct reports in periodic one-on-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
• Draft and issue the 30-day, 60-day, 90-day, and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods

Minimum Qualifications

• Bachelor's degree in public health administration, Business Administration, Psychology, Social Work, Marriage and Family Therapy, Education, Nursing, or related field
• Child Care Administrator's License (LCCA) in good standing
• Must have at least three years' experience in administration and supervision within the human services field including previous administrative responsibility directly related to the operation of the residential treatment center.
• Two (2) years' supervisory or management experience in a residential childcare setting
• Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment
• Strong people and interpersonal skills with the ability to work with very diverse groups of people
• Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously
• Demonstrated ability to clearly write case notes without grammatical errors, strong writing skills
• Strong verbal communication skills with the effective use of tone and chose of words
• Ability to de-escalate situations with calmness, professionalism, sensitivity, and within ethical boundaries always
• Demonstrated ability to establish trust and a positive rapport with service population

Preferred Qualifications

• Master's degree in Social Work, Counseling, Psychology, or closely related field
• LCSW, LMSW, LPC, or LMFT
• Five (5) years' experience in program development and management
• Five (5) years' experience in administration and supervision within the human services field including previous administrative responsibility directly related to the operation of the residential treatment center.

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services
• Discounted Gym Memberships

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Lift, push, pull, move up to 25 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging

We are a diverse and inclusive Organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best TO FULLFILL OUR MISSION OF BREAKING THE CYCLE OF CHILD ABUSE.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.

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