Guest Services Staff

4 weeks ago

Pittsburgh, Pennsylvania, United States teamworkonline Full time

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.


PRIMARY RESPONSIBILITIES

  • Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
  • Operate the various coat check rooms within established guidelines and procedures at the venue.
  • Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
  • Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
  • Seat guests and assist ADA patrons.
  • Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
  • Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
  • Monitor venue during guest arrival and exit to comply with fire department safety regulations.
  • Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.


QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 1-2 years of related work experience
  • Ability to work in varying conditions
  • Ability to lift 50 lbs. without assistance
  • Positive attitude with superior customer service skills
  • Ability to stand, walk, and climb stairs for long periods of time

PREFERENCES

  • Previous experience working in events and knowledge of the music industry preferred
  • Availability to work nights, weekends, and holidays as needed according to venue schedule.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

  • Guest Services Representative|Part-time| PPG Paints Arena

    4 weeks ago

    Pittsburgh, Pennsylvania, United States teamworkonline Full time

    OverviewThe Guest Service Representative has a key role in providing a memorable experience to every guest through unparalleled service in our exceptional venue. This role will pay an hourly wage of $16.67. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. end date 12/31/2024ResponsibilitiesDeliver superior guest service by providing...

  • Event Security|Part-time| PPG Paints Arena

    3 weeks ago

    Pittsburgh, Pennsylvania, United States teamworkonline Full time

    Overview This position has a Commitment to Excellence in guest service, while providing necessary safety and security support to guests visiting the PPG Paints Arena. This role will pay an hourly wage of $16.31. Will be required to join the union, upon invitation, following 90-day probationary period For PT roles: Benefits: 401(k) savings plan and 401(k)...

  • Greeter|Part-time| PPG Paints Arena

    4 weeks ago

    Pittsburgh, Pennsylvania, United States teamworkonline Full time

    OverviewGreet and direct guests to assist them in locating and arriving to their proper destination during events. This role will pay an hourly wage of $14.72. Will be required to join the union, upon invitation, following 90-day probationary period For PT roles: Benefits: 401(k) savings plan and 401(k) matching. end date 12/31/2024 ResponsibilitiesDeliver...

  • Usher|Part-time| PPG Paints Arena

    4 weeks ago

    Pittsburgh, Pennsylvania, United States teamworkonline Full time

    OverviewThis position has a Commitment to Excellence in guest service, and assists guests of the PPG Paints arena in locating their seats during events. This role will pay an hourly wage of $14.19. Will be required to join the union, upon invitation, following 90-day probationary period For PT roles: Benefits: 401(k) savings plan and 401(k) matching. end...

  • Starbucks Supervisor

    3 weeks ago

    Pittsburgh, Pennsylvania, United States The Westin Convention Center, Pittsburgh Full time

    Additional Information Starbucks, Pay: $18.00/hour, Full Time, Opening and closing shiftsJob Number Job Category Food and Beverage & CulinaryLocation Liberty Westin Coffee Shop WS, 1000 Penn Avenue, Pittsburgh, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEnsure staff is...

  • Customer Service Rep

    4 days ago

    Pittsburgh, Pennsylvania, United States WHC World Wide LLC Full time

    Pittsburgh Transportation Group is actively seeking to fill the position of a full-time a Customer Service Rep __ to assist with our daily transportation operation in Pittsburgh, PA.We are looking for qualified individuals with dispatch/transportation experience to provide excellent customer service to both our drivers and passengers.Responsibilities of a...

  • Front Desk Agent

    4 weeks ago

    Pittsburgh, Pennsylvania, United States The Westin Convention Center, Pittsburgh Full time

    Additional Information Full Time, Evening ShiftsJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there's no...

  • Banquet Server

    3 weeks ago

    Pittsburgh, Pennsylvania, United States The Oaklander, an Autograph Collection Hotel Full time

    We are hiring a Part Time Banquet Server at The Oaklander Autograph Collection HotelWe are looking for people that have a passion to serve others Our events at our hotel provide great exposure of our venue for receptions, meetings, trainings and even reunions. It's our place to really shine so that the word of mouth will bring in additional business To do...

  • Front Desk Agent

    2 weeks ago

    Pittsburgh, Pennsylvania, United States The Westin Convention Center, Pittsburgh Full time

    Additional Information Full Time, Evening Shift, Starting Pay: $16.22/Hour, Full Pay: $18.03/HourJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize,...

  • Office Experience Assistant

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Boston Consulting Group Full time

    WHAT YOU'LL DOYou are a key member of the Office Experience team responsible for the staff & visitor experience of the office. In addition, you may also provide backup assistance to other members of the Office Experience Team, especially during peak times for internal and training events as well as perform general office tasks as necessary.YOU'RE GOOD AT·...

  • Housekeeper

    2 weeks ago

    Pittsburgh, Pennsylvania, United States The Westin Convention Center, Pittsburgh Full time

    Additional Information Afternoon Shifts 3pm-11:30pm, Starting pay $16.20 Full pay after 4months $18Job Number Job Category Housekeeping & LaundryLocation The Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to...

  • Barista - Starbucks

    3 weeks ago

    Pittsburgh, Pennsylvania, United States The Westin Convention Center, Pittsburgh Full time

    Additional Information Full Time, Pay: $15/hourJob Number Job Category Food and Beverage & CulinaryLocation Liberty Westin Coffee Shop WS, 1000 Penn Avenue, Pittsburgh, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryServe food courses and alcoholic beverages to guests. Set...

  • Housekeeper

    3 days ago

    Pittsburgh, Pennsylvania, United States The Westin Convention Center, Pittsburgh Full time

    Additional Information Afternoon Shifts 3pm-11:30pm, Starting Pay: $16.20/hour Full pay after 4 months $18/hourJob Number Job Category Housekeeping & LaundryLocation The Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond...

  • Banquet Sever

    5 days ago

    Pittsburgh, Pennsylvania, United States The Westin Convention Center, Pittsburgh Full time

    Additional Information Part Time, Pay: $7.58/HourJob Number Job Category Food and Beverage & CulinaryLocation The Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryPrepare coffee breaks, carts, and stations with appropriate food...

  • Event Manager

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Hilton Technologies Full time

    Job Requirements Opportunity: Event Manager Oversee event functions and coordinate guest activities and/or events in accordance with established guest service and sustainability standards. Potential Career Path Banquet Manager or Sales Manager – Food and Beverage Director or Director of Sales Essential Job FunctionsSupport associates by ensuring they...

  • Housekeeper (Must be able to work Weekends)

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Hyatt House Pittsburgh-South Side Full time

    We are hiring both Full Time and Part Time Housekeepers.Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for you*Weekend availability is required.* Concord Hospitality is hiring Housekeepers who will be responsible for:...

  • Housekeeper - Room Care

    4 weeks ago

    Pittsburgh, Pennsylvania, United States Hampton Inn & Suites Pittsburgh Airport South–Settlers Ridge Full time

    Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for youConcord Hospitality is hiring HousekeepersResponsibilities:Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel...

  • Market Attendant

    3 weeks ago

    Pittsburgh, Pennsylvania, United States The Westin Convention Center, Pittsburgh Full time

    Additional Information In room Dinning Server, Evening Shift (3pm-11:30pm), Day Shift (11am-7pm), Pay: $ $17.53/hourJob Number Job Category Food and Beverage & CulinaryLocation The Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition...

  • Housekeeper Room Care

    3 weeks ago

    Pittsburgh, Pennsylvania, United States The Oaklander, an Autograph Collection Hotel Full time

    Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportunities for its associates? If so, we may have the perfect position for youConcord Hospitality is hiring Housekeepers at The Oaklander Autograph Collection HotelResponsibilities:Cleaning and servicing assigned guest rooms in a timely and...

  • Full Time Pediatrics Physician

    4 weeks ago

    Pittsburgh, Pennsylvania, United States EmblemHealth Services Company Full time

    Northeast Employed Pediatrics$250K+ First Year PotentialBusy from day 1 - Acquire existing patient base, little to no competition in surrounding area.Practice located in a new, beautiful building with state of the art equipment and functional layout.Tenured support staff – 3 Nurse Practitioners, 1 LPN, 1 Medical Assistant & 2 administrative...