Field Service Automation Engineer

2 weeks ago

Tulsa, Oklahoma, United States Abbott Laboratories Full time

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This is a remote position.
  • Qualified candidates must currently live in the Tulsa, OK area.
  • Must be able to travel up towards 25%

What You'll Work On

  • Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership and performance.
  • Represent Abbott Diagnostics to assigned customers in a professional, forthright, and ethical manner.
  • Accountable for achieving individual and supporting team goals.
  • Efficiently provide technical support solutions including installation; corrective; pre-emptive and proactive maintenance.
  • Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.
  • Responsible for providing on-site support to ADD customers.
  • Support field personnel.
  • Support District business objectives and goals.
  • Provide direction and develop mentoring skills to mentor other FSRs.
  • Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the FS Business Process database.
  • Understand and follow the Quality System.
  • Accurate and timely documentation of complaint resolution.
  • Understand and practice regulatory and compliance procedures.
  • Maintain a safe work environment following laboratory safety guidelines.
  • Schedule and complete o Routine preventive maintenance.
  • Installations and other updates provided by Abbott.
  • Integrate effectively into the service team: o Work effectively within a diverse and dynamic team environment.
  • Support on-call rotation.
  • Time, territory, and inventory management.
  • Standby and after hours' responsibilities.
  • Flexible working hours.
  • Unpredictable Travel.
  • Travel for support of other territories and training.
  • Providing on-site critical account support inside and outside of district boundaries.
  • Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
  • Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
  • Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place.

In addition to this position requires

  • Superior technical competency.
  • Pro-Active Account Management.
  • Complete instrument training across geographical IRL.

Required Qualifications

  • Bachelor's degree or equivalent relevant experience required.

Additional Skills:

  • Troubleshooting/problem solving; ability to succeed in team situations and excel independently.
  • Computer skills (Word; Excel; PowerPoint; Internet; Remote Computing i.e. VPN; remote troubleshooting etc.).
  • Effective communication skills and strongly demonstrated interpersonal skills.
  • Proficiency in local language required.

Preferred Qualifications

  • Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
  • Practical experience of interfacing with customers preferred.

Learn more about our benefits that add real value to your life to help you live fully: Follow your career aspirations to Abbott for diverse opportunities with a company that provides growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at , and Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $31.55 – $63.15 per hour. In specific locations, the pay range may vary from the range posted.

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