Manager, Loyalty Platforms

4 weeks ago

Vergennes, Vermont, United States Hilton Full time

***This role is based at our corporate office in Dallas, TX***

This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As Manager, MarTech Operations/Partnerships, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. On the Customer Engagement, Loyalty, and Partnerships team reporting to Director, Loyalty Platforms, you will drive customer acquisition and retention through these valuable partnerships by offering our members and customers the ability to engage with Hilton outside of stay activity.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Reporting to the Director, Loyalty Platforms - you will work directly with Global Partners with a primary focus on international co-brand relationships, stakeholders, and IT partners on new partner related Enhancement requests in addition to existing partner enhancements
  • Monitor partner activity (batch files received, response sent, API's) and troubleshoot partner issues to ensure all processes are working between the partner and ICF/Hilton
  • Coordinating IP updates for ICF or partners, changes in processes (batch layouts, API's updates), issues with partner authentication, etc.
  • Maintain all financial partner-related SOP's, batch layout and partner API related documents, and all financial partner onboarding materials
  • Manage a flexible work schedule to accommodate interactions with our existing and potential global partners

How you will collaborate with others:

  • You will manage global external and internal partnerships from the Customer Loyalty Platform viewpoint, working with multiple groups, engaging and collaborating with IT, and multiple partners.
  • Primary responsibilities will be comprised of intake, assessment, testing, execution, and organization of new global partner onboarding, partner updates, and continued partner enhancements as it pertains to Hilton Global Financial Partnerships.
  • Coordinate and develop test cases with our UAT team.

What projects you will take ownership of:

  • You will be responsible for global upcoming and existing global partnerships
  • You will be responsible for projects across multiple technology platforms

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

  • Five (5) years of experience working through system enhancements through the system development life cycle from gathering requirements, and supporting IT during build, to UAT, to post-deployment support.
  • Five (5) years of experience in problem resolution, including identifying cause, scope, and scale of issues
  • Professional technical knowledge and hands-on experience with Databases and SQL
  • Working knowledge of APIs
  • Work with Vendors, Technology teams, and Integration partners managing full scope of development projects

It would be useful if you have:

  • BA/BS Bachelor's Degree in Information Systems, Computer Science, or related field
  • One (1) year experience in Marketing or Marketing Operations & Partnerships
  • Five (5) years Database and SQL experience
  • Bi-lingual, proficiency in Chinese languages – Mandarin, Cantonese, Hunanese
  • Exposure to cloud platforms, technologies, and processing environments
  • Experience in hospitality, travel, or technology industries
  • Research, analytical, and problem-solving skills

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

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