Premium Ambassador

The Sacramento River Cats organization is an engaging, fast-paced, and fun sports franchise. As a member of our team, you'll be given the opportunity to impact the Sacramento region both on and off the field for the River Cats and Athletics. Combining a collaborative and innovative work environment with a talented and diverse staff, we've created a workforce in which every team member has the tools to reach their full potential.

This is a game day specific role. The Premium Ambassador must be available 2 hours before and 1 hour after home games at Sutter Health Park, including both Sacramento River Cats and Athletics games. The Premium Ambassador prepares Suites & Premium Club spaces before the doors open to the premium clients, meets and greets suite guests as they arrive, and troubleshoots any Suite & Premium Club space-related problems or requests throughout the game/event. The Premium Ambassador may encounter situations that require quick thinking and service-oriented resolutions.

Duties include, but are not limited to:

• Provide prompt, accurate, courteous, and complete service of requests from Suite & Premium guests at home games at Sutter Health Park, including communicating River Cats and Athletics Suite and Premium Club guidelines, procedures, and newsworthy information.
• Greet Suite & Premium Club guests onto the Premium Levels of Sutter Health Park.
• Prepare Premium Suites & Premium Club areas and surrounding areas for full operation prior to guests' arrival for River Cats and Athletics games.
• Assist with replenishment of amenities in Premium Club areas by working closely with various departments.
• Be responsible for attending to an assigned section of Suites & Premium Club areas during each event at Sutter Health Park, providing guests with exceptional customer service throughout the evening.
• Develop rapport and positive relationships with Premium Suite & Club holders and their guests for the Sacramento River Cats and Athletics.
• Attend to day-of-game issues, concerns, or requests in a professional, service-oriented, and timely manner.
• Common questions include restroom location, Food & Beverage location/ordering questions, closest entrance/exit, etc.
• Maintain order in assigned area by monitoring the crowd for potential disorder and intervening when appropriate and necessary.
• Assist with surprise and delight moments for our Premium Suite guests.

Qualifications:

• A friendly, professional demeanor required at all times.
• Ability to work nights, weekends, and holidays. Schedule determined by the River Cats and Athletics home game calendar.
• Ability to work shifts 4-8 hours in duration.
• Ability to professionally communicate with C-Level executives.
• Ability to work indoors and outdoors in all weather conditions including rain, cold, high heat, and direct sunlight.

Compensation:

This position is a part-time role with a base rate of $16.00 per hour. Final offers for this role will be made within the parameters of the salary range provided. In addition to compensation, employees can enjoy the following perks:

• Exclusive employee events
• Sacramento River Cats home tickets, team store discounts, and more

The Sacramento River Cats are an equal opportunity employer. The Sacramento River Cats does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.