Patient Support Services Supervisor I

2 weeks ago


Westlake Village, California, United States UCLA Health Full time

Take on a key leadership role within
an award-winning health care system in a state-of-the-art setting. Expand your
professional potential in a close-knit, collaborative culture. Leverage your
expertise to make a life changing difference. UCan do all this and more at UCLA
Health.

The Patient Support
Services Supervisor will manage all operational aspects of the Radiological
Sciences Reception team under the supervision of the Service Support Supervisor II to ensure
the efficient and effective coverage of the 24 hour, 7 day schedule. Major
duties include providing administrative support, personnel management,
formulation of section policies and procedures, implementation and facilitation
of ongoing improvements for EPIC, Radiant, Medicals and Magview. Ensure all
employee training requirements are up to date, host meetings, attend PCAT
rounds, maintain the Service Recovery database, staff observations and perform
monthly employee audits. Engage with employees, medical staff, patients and
their families to ensure timely and accurate delivery of the reception and cash
collection service is paramount. Working
in tandem with leadership, you will be responsible for responding to customer, patient
and physician complaints and developing appropriate solutions for improving the
overall service level of the Radiology Reception area.

This position will
provide support at multiple sites in the designated region. Weekend and night
supervision of employees as necessary.

Salary Range: $ $65.90 Hourly

Qualifications
  • ·
    High School Diploma or equivalent – required
  • ·
    At least 3 years of operation management
    experience in a multi-functional organization of similar size and complexity
    with a focus on reception and cash collection management – preferred
  • ·
    At least 2 years of Film Library/Filing
    experience – preferred
  • ·
    Working knowledge of University Human Resources
    Policies and Procedures – preferred
  • ·
    Ability to lead and motivate a large staff and
    work productively, collegially and effectively with staff, faculty and
    customers at all levels
  • ·
    Demonstrated ability to write concise, well
    organized analytical reports
  • ·
    Interpersonal skills for the diplomatic and
    effective communication with staff, physicians and the general public in
    conveying information to varying organizational levels
  • ·
    Managerial skills to operate multiple Reception
    areas
  • ·
    Skill in writing memoranda, personnel
    evaluations, section policies and other operating communications
  • ·
    Understand and interpret financial and
    statistical data
  • ·
    Working knowledge of front-end process and
    reception requirements
  • ·
    Working knowledge of logistics and distribution
    principles and multi-functional tasking in a complex work environment


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