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Information Technology Specialist

3 months ago

Jeffersonville, Indiana, United States U.S. Census Bureau Full time
This job opportunity is located in the Information Technology Support Branch, National Processing Center (NPC), Jeffersonville, Indiana.

This position provides for planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.

This position is included in the bargaining unit.

The individual selected for this position will:

Diagnose and resolve problems in response to customer-reported incidents, as well as develop and maintain problem tracking and resolution databases.

Research, evaluate, document, and provide feedback on problematic trends.

Serve as a conduit and facilitator for the end user(s) to describe and identify a problem to be resolved using policies, profiles, or practices.

Develop testing and written instructions for new procedures and special projects.
Install, configure, upgrade, troubleshoot, and maintain hardware and software.

Tour of Duty:
Monday through Friday, 7:00 a.m. to 3:30 p.m. Alternate Work Schedule and other flexible work schedules may be available on a to be determined basis.

Alternate Work Schedule is an 80-hour biweekly basic work requirement that is scheduled in less than 10 days; i.e., eight 9-hour days/nights, one 8-hour day/night, and one day off.

Positions may include evening or weekend work, hours will vary.

This job opportunity announcement may be used to fill additional vacancies.