Customer Success Manager

7 days ago

Chicago, Illinois, United States Get Recruit - Administrative Full time
We are a global organizational consulting firm committed to empowering organizations and individuals to achieve their fullest potential. Our mission is to synchronize strategy and talent, driving superior performance for our clients.

With a presence in over 50 countries and a dedicated team of 10,000 colleagues, we specialize in designing structures, roles, and responsibilities, helping organizations hire the right talent, and providing guidance on rewarding, developing, and motivating their workforce.


Korn Ferry Digital:


Within Korn Ferry, our digital arm focuses on developing and offering a suite of talent products and HR technology across six key solution areas.

Leveraging proprietary talent IP, data, analytics, and insights, we assist clients in understanding their workforce, identifying talent gaps, and implementing targeted interventions at scale using cutting-edge HR technology.


Opportunity Overview:


Are you passionate about making a meaningful impact in the success of our clients? As a Client Success Manager (CSM) specializing in Sales & Service, you will play a pivotal role in ensuring our clients derive maximum value from Korn Ferry solutions.

By fostering strong relationships with key stakeholders, you will not only drive adoption but also identify opportunities to further support our clients' evolving needs.

Your dedication will be instrumental in enhancing client satisfaction and driving business growth.

Key Responsibilities:


Serve as the primary point of contact and trusted advisor for clients utilizing Korn Ferry's Sales & Service solutions, fostering customer satisfaction and simplifying the user experience across all business lines.

Develop and nurture relationships with technical and executive leadership within client organizations, advocating for the value of Korn Ferry solutions and facilitating renewal and expansion opportunities.

Collaborate with internal teams to address client concerns and resolve high-priority issues promptly, ensuring a seamless experience for our clients.

Leverage your expertise in seller effectiveness and CRM platforms to drive business impact and contribute to product enhancements and go-to-market strategies.

Effectively communicate with clients at all levels of the organization, delivering compelling presentations and client-facing deliverables to support their business objectives.


Professional Experience/Qualifications:


Extensive experience in seller effectiveness, preferably in Strategic Selling, with a proven track record of driving business growth and enhancing client satisfaction.

Demonstrated success in managing client accounts, driving renewal rates, and expanding client portfolios.
Minimum of 8 years of experience in Customer Success, Solutions Architecture, or Account Management roles.
Proficiency in CRM platforms, particularly Salesforce or Microsoft Dynamics, including report development and resolving technical issues.
Strong communication and presentation skills, with the ability to influence stakeholders at all levels of the organization.
Experience in developing data-driven client-facing deliverables and leading cross-functional teams to address customer needs.

Education:
Bachelor's degree required

Internal Mobility at Korn Ferry:


If you are currently part of the Korn Ferry family, you may explore opportunities for internal mobility within our organization.

We encourage you to discuss potential career moves with your HR contact, ensuring a smooth transition and understanding any changes in benefits or policies associated with the new role.

At Korn Ferry, we are committed to fostering an inclusive and diverse workplace. We celebrate differences and are proud to be an Equal Employment Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other characteristic protected by applicable laws.

Join us in shaping the future of organizational success and talent development. Apply now to embark on a rewarding career journey with Korn Ferry

Employment Type:
Full-Time

Education Level:
No formal educational credential

Get It Recruit - Administrative connects job seekers with employers and opportunities that match their qualifications. Job seekers can complete the full application process on the employer's website. To learn more about the position, click our 'Apply Now' button and begin the application process.

This job is shared on behalf of the employer, and any questions about the position, salary, application process, or other details about the job should be directed to them.

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Posted on May 20
Customer Success Manager Remote | WFH
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