Customer Service Representative I

1 month ago


Charleston, West Virginia, United States CorVel Corporation Full time

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.

This is a remote position, however, must live in or near Richmond/Glen Allen, VA.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Answer phone calls, return phone calls
  • Answer emails from clients, providers and internal referring offices
  • Review previous history of the provider in MedCheck, Scheck and SalesCloud
  • Consult with Supervisor or other departments to clarify answers to inquiries
  • Contact provider to discuss findings at the appropriate level
  • Maintain reports and spreadsheets as needed
  • Requires punctual and consistent attendance
  • Additional duties as assigned

KNOWLEDGE & SKILLS:

  • Knowledge of Workers Compensation fee schedules and regulations
  • Effective oral, and written and communication skills
  • Good organizational skills and ability to multitask
  • Detail Oriented
  • Proficiency with Microsoft applications
  • Medical terminology and coding knowledge

EDUCATION & EXPERIENCE:

  • High school diploma or equivalent
  • Customer service experience working in the Managed Care and Benefit Administration industries

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $ $20.50 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

ABOUT CORVEL:

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Remote



  • Charleston, West Virginia, United States Big I South Carolina Full time

    The position of Customer Service Representative at PC&L Agency involves maintaining positive customer relationships by addressing inquiries and concerns promptly and professionally. This role requires frequent communication with customers, insurance providers, and colleagues while executing various service and marketing tasks.Benefits and Perks Competitive...


  • Charleston, West Virginia, United States tapwage Full time

    BEST. JOB. EVER Minimal weekday hours required Generous Team Member discount- $400 bonus for every referral hired with NO LIMIT Competitive hourly pay rates & team bonus Get Paid Early Additional terms and conditions apply.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the...


  • Charleston, West Virginia, United States WK Solutions Full time

    Customer Service Representative at WK Solutions WK Solutions is a dynamic Sales and Marketing company located in Charleston, dedicated to serving a broad customer base nationwide. If you are passionate about teamwork and sports, this opportunity may be right up your alley. We foster a competitive environment that encourages the development of our team...


  • Charleston, West Virginia, United States ATCC Full time

    Ready to shape the future of science and global health? ATCC, a pioneer in biomaterials manufacturing, is seeking a Customer Service Representative for a hybrid role based in Manassas, VA, working 8:30 am - 5:00 pm each day: 4 days from home and 1 day in the office (Wed). Join our team as a Customer Service Representative where you'll focus on building...


  • Charleston, West Virginia, United States ATCC Full time

    Ready to shape the future of science and global health? ATCC, a pioneer in biomaterials manufacturing, is seeking a Customer Service Representative for a hybrid role based in Manassas, VA, working 8:30 am - 5:00 pm each day: 4 days from home and 1 day in the office (Wed). Join our team as a Customer Service Representative where you'll focus on building...


  • Charleston, West Virginia, United States AKKA Technologies Full time

    Customer Service Representative Ports Spare parts located in Charleston, SCFULL ON-SITESummaryFollows policies and business ethics. Works in accordance with procedures using applicable tools.Assist with local office dutiesCoordinate shipments in/ out of Charleston officeSupport service team with requestsProcess inquiries from internal and external customers....


  • Charleston, West Virginia, United States Mr. Appliance of Charleston Full time

    Mr. Appliance of Charleston is looking for qualified professionals to join our team. We have an immediate opening for a Customer Support Lead. Experienced professionals are strongly preferred. As a Customer Support Lead, you are a key member of our team representing Mr. Appliance acting as a liaison among customers, technicians, and Mr. Appliance of...


  • Charleston, West Virginia, United States Markel Service Inc. Full time

    What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we...


  • Charleston, West Virginia, United States Weed Man Full time

    *We offer competitive pay, health insurance, and paid time off. Weed Man is about more than just pretty lawns. We are a forward-thinking lawn care company with a devotion to quality and service to meet our clients' lawn care needs. Customer Service Representatives are primarily responsible for communicating with our current and future clients and assisting...


  • Charleston, West Virginia, United States Grainger Businesses Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...


  • Charleston, West Virginia, United States wowway Full time

    Location: Customer Service Support Specialist in Charleston, SC at WOW **Location:** **Experience:** Not Specified **Job Description** **You could be a part-owner of WOW** **Every person hired into a full-time position at WOW is eligible to** **have real, tangible, and potentially very rewarding ownership in WOW and its future. With the award of a one-time...


  • Charleston, West Virginia, United States Ecolab Full time

    Ecolab is hiring and we are excited to turn your next opportunity into a career Are you someone who uses your hands-on skills to solve problems? Do you enjoy the hospitality industry but are looking for a career that allows for a flexible schedule? We are looking for self-motivated people to join us in solving problems through servicing existing customers...


  • Charleston, West Virginia, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...

  • Sales Representative

    4 weeks ago


    Charleston, West Virginia, United States Bluegreen Vacations Full time

    What to expect as a Full- Time Sales Representative inside of our location at the Cabela's in Charleston, WV:You will utilize your unique personality and passion to engage and meet face to face with potential customers to generate leads and sell our affordable, family friendly mini vacation getaways. We know that this is an entry level position, which is why...

  • Sales Representative

    1 month ago


    Charleston, West Virginia, United States Bluegreen Vacations Full time

    What to expect as a Full- Time Sales Representative inside of our location at the Cabela's in Charleston, WV:You will utilize your unique personality and passion to engage and meet face to face with potential customers to generate leads and sell our affordable, family friendly mini vacation getaways. We know that this is an entry level position, which is why...

  • Customer Service

    1 month ago


    Charleston, West Virginia, United States CSL Plasma Full time

    Job DescriptionJob Description SummaryResponsible for preparing the donor, donor area and equipment for the pheresis process.Job DescriptionMain Responsibilities Prepares the autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnects the...


  • Charleston, West Virginia, United States Cassie Ballard - State Farm Agent Full time

    ROLE DESCRIPTION:Cassie Ballard State Farm is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As an Insurance Account Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile...


  • Charleston, West Virginia, United States Anticimex Full time

    Job Description: Clark's Termite and Pest Control is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you At Clark's Termite and Pest Control, we offer competitive pay, ongoing training, and great benefits to our employees. We are looking for a...


  • Charleston, West Virginia, United States The McPherson Companies, Inc. Full time

    Area Sales Representative Fleetcard - Careers At The McPherson Companies Share with friends or Subscribe Back To Openings Area Sales Representative - Fleetcard Department:Sales Fuelz Location:Charleston, SCSTART YOUR APPLICATIONAbout Us:Join the winning team at The McPherson Companies, a pioneer in the petroleum industry for over fifty years. At McPherson,...


  • Charleston, West Virginia, United States MARKETSOURCE Full time

    122363BRTitle:Retail Sales RepresentativeJob Description: Retail Sales Representative MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic environment that fosters creativity and provides unlimited opportunities for personal and professional growth. MarketSource is currently searching...