Customer Service Representative

2 weeks ago

Charleston, West Virginia, United States AKKA Technologies Full time
Customer Service Representative
  • Ports Spare parts located in Charleston, SCFULL ON-SITESummaryFollows policies and business ethics.
  • Works in accordance with procedures using applicable tools.
Assist with local office dutiesCoordinate shipments in/ out of Charleston officeSupport service team with requestsProcess inquiries from internal and external customers.
  • Potential responsibility to process quotes or process orders
  • Provide customers with price and availability information, and assist them with tracking and expediting of orders.
  • Monitor delivery progress of orders with SCM to assure direct shipments arrive to proper customer locations on or before the customers requested delivery date.
  • Understand processes and procedures for export orders.

    Follow up with SCM for proof of delivery on all orders drop shipped direct to customer locations or physically received at our Miramar facility.

    Confirm that SCM receives all orders into SAP system. Create packing slips for spare part shipments from Miramar to customer.
  • Resolve disputes over delays, returns or warranties, etc.
  • AR responsibility
  • Good sense of urgency to Customer needs / Good Customer relations. Assures superior customer satisfaction through a willingness to accept responsibility for the resolution of customer issues.
  • Displays integrity and professional attitude.
  • Able to influence people, building trust and credibility.
  • Strong leadership and interpersonal skills.
  • Perform general customer service responsibilities using good oral and written communication skills.
  • Problem solving that includes an ability to handle volatile situations with customers. fast-paced environment.
  • Enter data into various computer systems. Proficient with personal computer and Microsoft applications.
  • Courteous, professional and tolerant attitude regarding other cultures.
  • Extensive teamwork requiring strong interpersonal skills and the ability to interact with all levels within the organization. Acknowledges and appreciates each team members contribution.
  • Ability to interact with customer, communicate well and able to relay and communicate well with customer
  • Organized
  • Good problem solving and conflict resolution
  • Ability to Multi-task

Pay Details:
$19.00 to $24.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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