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Service Design Director II

4 months ago

Charlotte, North Carolina, United States Truist Full time

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use.

In this dynamic role, you'll serve as both a visionary functional leader and a people leader.

As a Service Design Director, you'll spearhead the vision for Service Design at Truist, leveraging your forward-thinking mindset and results-oriented approach to drive transformative change. Your role will demand a balance of optimism and realism, navigating challenges with resilience while consistently pushing boundaries to achieve strategic objectives.

You will direct a team of multi-disciplinary designers delivering highly complex human-centric solutions. You will lead emerging client experiences, inform design processes, and provide clear and actionable feedback with the ability to prioritize. You have proven leadership experience supporting enterprise transformation and optimization with extensive knowledge within a focus area of design. You will build strong partnerships and be responsible for full management duties including hiring and performance reviews. You will inspire the team with understanding of the bigger picture of the client life cycle and influence a culture of innovation and excellence by keeping abreast of emerging trends and influence within Truist

Your role also embodies servant leadership, advocating for both your team and the client, and fostering a sense of community within your team and among diverse stakeholders. You'll serve as both coach and mentor, supporting and guiding your team to unlock their full potential. Your expertise will be instrumental in assisting them through various stages of project and career development, fostering a culture of learning and growth.

With visionary leadership, you'll navigate uncertainty with confidence, providing strategic direction and mentorship to ensure a healthy team culture and the successful delivery of innovative service solutions that exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Direct managers and individual contributors.
  2. Build, mentor and inspire design teams while effectively navigating a complex enterprise organization.
  3. Responsible for hiring, mentoring and retaining top design talent and managing career development, performance evaluations, salaries, promotions, transitions within established policies and guidelines.
  4. Ensure design consistency while creating industry leading experiences for our clients, teammates and the business.
  5. Develop/measure key performance indicators that correlate with business goals and key performance indicators.
  6. Lead continued improvement of the design process. Champion and teach process to design teams.
  7. Influence and support a culture of design excellence.
  8. Consult and collaborate with teams in a supportive, complex environment.
  9. Develop an understanding of broader organizational context and goals in order to influence and support team goals.
  10. Demonstrate expertise and understanding of multiple design specialties. Be sought out by others as a mentor and educator.
  11. Stay current on trends, theories, methods and processes in order to develop new practices that drive increased value and appreciation of design.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree in related field (or equivalent work experience)
  2. 9+ years of experience in the field (may include equivalent education)
  3. 2+ years of experience leading and managing teammates, supporting team culture, and advancing organizational standards
  4. Demonstrable experience leading large and/or complex projects
  5. Proven ability to communicate ideas and rationales and influence decision-making
  6. Strong understanding and application of industry and discipline standards
  7. Extensive experience creating artifacts and executing ideas, as well as experience coaching teammates to execute
  8. Ability to give and accept critique, coaching, and feedback and promote a culture of critique
  9. Demonstrated success driving results
  10. Experience developing talent and building team culture
  11. Experience partnering with other leaders
  12. Proficiency in applicable software applications
  13. English language fluency

Preferred Qualifications:

  1. Relevant domain work experience
  2. Extensive experience setting strategic direction and leading transformation projects for creative teams, business owners and technical teams
  3. Comfortable with engineering/development processes, particularly Agile
  4. High comfort working within a self-directed culture and navigating ambiguity and coaching others in this skill
  5. A strong passion for improving people's lives through design
  6. Experience performing as a thought leader; setting and improving standards for the discipline within an organization
  7. Experience building teams and creating and maintaining team culture and activities

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site )

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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