Senior Customer Success Manager

1 month ago

Remote, Oregon, United States Cloudflare Full time

About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us
About the Department
Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.
The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
What you'll do
You will be responsible for ensuring the success of Cloudflare's largest Majors customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services.
You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer's business via quarterly reviews.
Additional responsibilities will include:

  • Manage the customer life cycle including contract renewal
  • Work with your account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion
  • Develop and maintain long-term relationships with stakeholders in your account portfolio.
  • Work cross-functionally with Product, Engineering, SRE, Marketing and other teams to resolve customer business issues and work towards their stated goals.
  • Manage customer feedback and product needs by providing feature requests to internal partner teams.
  • 25% travel

Examples of desirable skills, knowledge and experience

  • Bachelor's degree required. Masters is a plus.
  • 8+ years of experience in a Customer Success/Account Management role [servicing majors accounts].
  • Strong understanding of computer networking and "how the internet works."
  • Experience in cloud security and/or performance industries.
  • Experience with project management, account portfolio planning and prioritization.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills.
  • Track record of successful planning and execution of Executive Business Reviews.
  • Understanding of application, server, and network security a plus.

What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States DataCamp Full time

    SENIOR CUSTOMER SUCCESS MANAGER About DataCampAt DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in...

  • Senior Customer Success Manager

    1 month ago

    Remote, Oregon, United States Quisitive Full time

    High performing team members, challenging projects and a great place to work This is what you can expect if you join the Quisitive team. Founded in 2016, Quisitive is a publicly traded, global Microsoft services and solutions partner with a team of professionals that has a long history of successfully delivering award-winning Microsoft solutions, including...

  • Senior Customer Success Manager

    2 months ago

    Remote, Oregon, United States Definitive Healthcare Full time

    At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where...

  • Senior Manager of Customer Success

    2 months ago

    Remote, Oregon, United States EasyLlama Full time

    EasyLlama is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. We're leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Our mobile-friendly platform meet employees where they are, fostering...

  • Senior Customer Success Manager

    1 month ago

    Remote, Oregon, United States Seamless Full time

    The Opportunity:As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI's accounts in our Strategic business segment. The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Solsten Full time

    THE COMPANYSolsten is advancing the human experience by empowering companies to build deeply resonating and healthier human-centered digital experiences and products.At the intersection of play, psychology, and AI, our suite of products (Traits, Navigator, Frequency, and Wavelength) give companies in the Gaming and Healthcare industries the ability to...

  • Senior Manager, Enterprise Customer Success

    2 months ago

    Remote, Oregon, United States Muck Rack Full time

    Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack's Public Relations Management (PRM) platform enables organizations to build relationships with the media, manage crisis risk and...

  • Senior Customer Success Manager

    4 weeks ago

    Remote, Oregon, United States Cloudflare Full time

    About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue...

  • Senior Customer Success

    1 month ago

    Remote, Oregon, United States SplitMetrics Full time

    Hi It's SplitMetrics, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. Why SplitMetrics? For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of...

  • Senior Customer Success Manager

    2 months ago

    Remote, Oregon, United States Hyperscience Full time

    Company DescriptionHyperscience is a market leader in hyperautomation and a provider of enterprise AI infrastructure software. The Hyperscience Hypercell platform unlocks the value of an organization's back office data through the automation of end-to-end processes, and transforms complex documents into LLM and RAG-ready data to power enterprise GenAI...

  • Senior Technical Customer Success Manager, Enterprise

    1 month ago

    Remote, Oregon, United States Recharge Full time

    Who we areIn a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Applied Systems Full time

    Job DescriptionApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Success Manager who will manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high customer satisfaction and successful use of their Applied EPIC & extended solutions. The ideal team...

  • Senior Customer Success Manager, Enterprise

    1 month ago

    Remote, Oregon, United States 6sense Full time

    Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our...

  • Enterprise Customer Success Manager

    2 months ago

    Remote, Oregon, United States Incode Technologies Full time

    REIMAGINE TRUSTIncode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality,...

  • Sr. Manager, Customer Success

    4 weeks ago

    Remote, Oregon, United States Measured Full time

    Who We AreMeasured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and maximize...

  • Senior Vice President of Customer Success

    2 weeks ago

    Remote, Oregon, United States insightsoftware Full time

    Senior Vice President of Customer Success Full-time Company Overview insightsoftware is a worldwide leader in delivering comprehensive solutions tailored for the Office of the CFO. We understand that a successful business strategy is rooted in accessible financial information. Our offerings span financial planning and analysis (FP&A), accounting, and...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States SmarterDx Full time

    RoleSmarterDx is seeking a talented Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States CertifID Full time

    Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...

  • Senior Vice President of Customer Success

    1 week ago

    Remote, Oregon, United States insightsoftware Full time

    Senior Vice President of Customer Success Full-time Company Overview insightsoftware is a worldwide leader in delivering comprehensive solutions tailored for the Office of the CFO. We believe that an actionable business strategy is rooted in accessible financial data. Our offerings span financial planning and analysis (FP&A), accounting, and...

  • Senior Director, Customer Success

    3 weeks ago

    Remote, Oregon, United States Level Access Full time

    Level Access is a leading accessibility solutions provider, dedicated to ensuring digital equality for all individuals. We are seeking a highly energetic and motivated leader in Customer Success to join our dynamic Customer Experience teamAs Director of Customer Success at Level Access, you will be responsible for leading a team of Enterprise Customer...