Technology Consultant

1 month ago

Chicago, Illinois, United States Qualtrics Full time

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Technology Consultant - EX

Why We Have This Role

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients' goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.

How You'll Find Success

You will know you are doing a great job when you:

  • Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live
  • Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
  • Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
  • Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals.
  • Exhibit the ability to effectively juggle multiple priorities
  • Demonstrate outstanding interpersonal, collaboration, and communication skills
  • Most importantly, you care deeply about our clients and provide them a world-class experience

How You'll Grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

  • Hands-on experience with emerging technologies
  • Exposure to the latest thought leadership in the XM industry
  • Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
  • Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
  • Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things You'll Do

  • Rapidly become an expert on the Qualtrics Experience Management (XM) Platform, specifically our Employee Experience (EX) solution
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work
  • Solve complex technical implementations both independently and in a team environment
  • Clearly communicate solutions back to clients through multiple communication channels
  • Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
  • Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
  • Coordinate and collaborate with the Engagement Manager and other members of the internal account team.
  • Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
  • Contribute to the team's body of knowledge, including lessons learned, best practices, and guidance materials.
  • Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.

What We're Looking For On Your Resume

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.

  • 1-4 years of experience at a SaaS/Technology/Consulting Company
  • Bachelor's degree or greater in Computer Science or Information Systems/Technology, or equivalent experience
  • Experience in the delivery of technical solutions that drive business value
  • Experience in project management is beneficial, but not required
  • Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)
  • Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment
  • Client-facing experience in a technical or project management role
  • Fluency in English
  • Additional languages beneficial, but not required

What You Should Know About This Team

  • Heart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.
  • Client-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvements.
  • Cross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.
  • Global Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.

Our Team's Favorite Perks and Benefits

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

  • Senior Technology Consultant

    2 days ago

    Chicago, Illinois, United States AHEAD Full time

    About AHEADAHEAD is a pioneering company that specializes in building cutting-edge platforms for digital businesses. By harnessing the power of cloud infrastructure, automation, analytics, and software delivery, we empower enterprises to achieve their digital transformation goals.We foster a culture of inclusivity, where diverse perspectives and voices are...

  • Information Technology Consultant

    1 month ago

    Chicago, Illinois, United States Topel Forman LLC Full time

    Our sister company, Topel Forman Information Services (TFIS LLC), is seeking an Information Technology Consultant. As an IT Consultant, you will have several years of experience working in Information Technology to support a diverse client base with a wide range of desktop, server, networking, and security needs. TFIS LLC is a progressive, boutique IT...

  • IT Consultant

    3 days ago

    Chicago, Illinois, United States eTeam Inc Full time

    Job Title: IT Consultant - Microsoft Technologies ExpertAbout eTeam Inc: eTeam Inc is a leading provider of innovative technology solutions, and we are seeking a highly skilled IT Consultant to join our team.Job Summary: We are looking for a talented IT Consultant with expertise in Microsoft technologies to design, develop, and maintain Field Service and...

  • Transformation Consultant, Restaurant Technology Expert

    15 hours ago

    Chicago, Illinois, United States Point B Full time

    About the RoleWe are seeking a seasoned Transformation Consultant to join our team at Point B. As a key member of our Digital & Tech Modernization practice, you will play a critical role in helping our clients achieve their business goals through the effective implementation of back of house restaurant technologies.Key ResponsibilitiesLead Client...

  • Technical Consultant

    1 month ago

    Chicago, Illinois, United States McDonald's Global Technology Full time

    Job DescriptionCompany Description:McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds...

  • Technology Risk Consulting Manager

    1 week ago

    Chicago, Illinois, United States RSM Full time

    About UsAt RSM, we are a premier provider of professional services tailored for the middle market on a global scale. Our mission is to instill confidence amidst change, enabling our clients and team members to achieve their utmost potential. Our exceptional workforce is the cornerstone of our inclusive culture and talent experience, making us a compelling...

  • Senior Technology Sales Consultant

    2 weeks ago

    Chicago, Illinois, United States CDW Full time

    Location: Chicago, IL, United States As a Senior Technology Sales Consultant, you will be instrumental in fostering strong customer relationships and understanding their unique business requirements. Your responsibilities will include: Managing daily communications with clients to ensure their needs are met. Providing direct support to customers on various...

  • Global Banking Technology Consultant

    5 days ago

    Chicago, Illinois, United States RSM Full time

    About the RoleRSM is seeking a highly skilled Senior Associate to join our Technology Risk Consulting practice, specializing in serving global banking institutions. As a key member of our team, you will be responsible for identifying and prioritizing information technology risk, leveraging process and controls to reduce risk exposure, and developing strong...

  • Lead Technology Risk Consultant

    2 weeks ago

    Chicago, Illinois, United States Discover Financial Services, Inc. Full time

    Join Our Team:At Discover Financial Services, Inc., we are dedicated to meaningful work from the outset. Our collaborative environment is founded on three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to thrive and make a significant impact at one of the foremost digital banking and payments...

  • IT Consultant

    1 week ago

    Chicago, Illinois, United States eTeam Inc Full time

    Job Summary:eTeam Inc is seeking a highly skilled IT Consultant to join our team as a Microsoft Technologies Expert. In this role, you will be responsible for designing, developing, and maintaining Field Service and Power Platform solutions for our clients.Key Responsibilities:Collaborate with clients to understand their business requirements and develop...

  • e-Builder Solutions Consultant

    2 weeks ago

    Chicago, Illinois, United States Avicado Construction Technology Services Full time

    Job OverviewRevolutionizing Construction Management Through TechnologyIf you are passionate about technology, enjoy problem-solving, and thrive in a collaborative and fast-paced environment, this role is tailored for you. The e-Builder Solutions Consultant plays a vital role in ensuring our clients' daily operations are executed seamlessly and effectively....

  • e-Builder Consultant in Chicago

    2 weeks ago

    Chicago, Illinois, United States Avicado Construction Technology Services Full time

    Job OverviewRevolutionizing Construction Management Through TechnologyIf you are passionate about technology, enjoy problem-solving, thrive in a collaborative atmosphere, and excel in customer relations, this role is designed for you. The e-Builder Consultant plays a vital role in ensuring our clients' daily operations are conducted seamlessly and...

  • Manager - Technology Risk Consulting (Global Banking)

    13 hours ago

    Chicago, Illinois, United States RSM Full time

    About RSMRSM is a leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience, and our ability to be compelling to our...

  • Educational Enrollment Consultant

    2 weeks ago

    Chicago, Illinois, United States ATS Institute of Technology, Nursing School Full time

    At ATS Institute Of Technology, we are committed to transforming the lives of our students through exceptional educational experiences. As a prominent institution established in 1998, we pride ourselves on our innovative approach and excellence in healthcare education. We are currently in search of a full-time Educational Enrollment Consultant to join our...

  • Field Sales Consultant

    1 week ago

    Chicago, Illinois, United States Advanced Technology Services Full time

    Company Overview:Founded in 1985, Advanced Technology Services (ATS) operates across the United States, Mexico, and the United Kingdom. We specialize in Industrial Maintenance, ensuring that manufacturing facilities operate at peak efficiency.Key Responsibilities:- Achieve sales targets in terms of revenue and profitability.- Formulate strategies for growth...

  • Technology Designer

    2 days ago

    Chicago, Illinois, United States IMEG Corp Full time

    About the RoleWe are seeking a highly skilled Technology Designer to join our team at IMEG Corp. As a Technology Designer, you will play a critical role in providing engineering solutions and advice to clients to ensure positive outcomes.Key ResponsibilitiesDesign and Analysis: Assist in the design and analysis of IT structured cabling, audio/video,...

  • Tax Technology Consultant

    1 week ago

    Chicago, Illinois, United States RSM Global Full time

    At RSM Global, we pride ourselves on being the foremost provider of professional services tailored for the middle market worldwide. Our mission is to foster confidence amidst change, enabling our clients and team members to achieve their utmost potential. Our remarkable workforce is the cornerstone of our inclusive culture and exceptional talent experience,...

  • Enterprise Technology Manager

    5 days ago

    Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job SummaryThe Metropolitan Water Reclamation District of Greater Chicago seeks a highly skilled Senior Systems Administrator to oversee the implementation and maintenance of its computing technology environment. This role requires a strong technical background, excellent leadership skills, and the ability to work effectively with various stakeholders.Key...

  • Strategic Technology Leader

    5 days ago

    Chicago, Illinois, United States NTT DATA Services Full time

    About the RoleWe are seeking an experienced Enterprise Solutions Architect to join our Client Growth team at NTT DATA Services. As a key member of our team, you will play a critical role in shaping the future of our clients' businesses by designing and delivering innovative technology solutions.Key ResponsibilitiesEngage with clients to understand their...

  • Internal Audit Technology Specialist

    1 week ago

    Chicago, Illinois, United States Crowe Full time

    About the RoleCrowe is seeking a highly motivated and detail-oriented individual to join our Internal Audit Technology team as a Technology Risk Advisor. As a key member of our team, you will play a critical role in helping clients address and assess technology risks.Key ResponsibilitiesAssist clients with the transformation of their business, including the...