Learning and Development Specialist

The Learning and Development (L&D) Specialist position is a member of the Torrent Technologies learning and development organization. This individual's primary focus is on training Torrent team members and external stakeholders, including agents, on flood risk and insurance operations and policy administration processes. The role also conducts training on general insurance and business practices, including customer service and communication. This individual will develop and update associated training content.

Delivering engaging and informative training sessions, Torrent is seeking candidates for the following position based in our Kalispell, MT office.

Learning and Development Specialist

As this role provides training for individuals throughout the United States, the individual in the role will need to be a self-starter who can operate without close supervision. They must be a team player and collaborate effectively with other L&D team members and management. They must be comfortable working within a virtual and office team environment. This role requires consistent demonstration of excellent communication skills with the ability to create and deliver content across multiple mediums (i.e., PowerPoint, Word, email, webinars). The role also requires a high degree of organization, significant attention to detail and a strong customer service orientation.

What can you expect?

• A company culture founded in integrity, responsible teamwork and excellence.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Challenging work in a global environment with an annual revenue of over $20B and 85,000 colleagues.

What is in it for you?

• Culture of internal mobility, collaboration, and valued partnership with HR from the business.
• Work for a company committed to being a responsible corporate citizen with great employee benefits and paid time off.
• Organization dedicated to fostering a vibrant, inclusive, and diverse culture at work, in which every voice is heard.
• Excellent Benefits - Competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, ESPP, employee assistance program, domestic partnership benefits, career mobility, generous vacation plan and so much more.

We will count on you to:

• Deliver engaging and informative training sessions based on the standardized curriculum defined by management and stakeholders. Ensure that all training sessions are conducted in a professional and effective manner.
• Effectively utilize the training materials that have been created for each class. Ensure that the materials are used to enhance the learning experience and provide comprehensive training to the trainees.
• Develops and oversees implementation of flood insurance and general business learning activities and support programs for a business function which emphasize function-specific objectives and promote key competencies
• Coaches and mentor's trainees to ensure program understanding
• Provide regular reports to management, highlighting the achievements and areas for improvement of each trainee. Updates and/or designs learning, and development sessions and content based on the needs of and feedback from the organization; partners with subject matter experts where required
• Develops training content and maintains core curriculums within each function/trainee rotation group
• When required, conduct webinars to provide training to external agents. Ensure that the webinars are interactive, engaging, and tailored to meet the specific needs of the audience.
• Identifies training and development needs through role reviews and regular consultation with managers and SME's
• Acts as a technical point of contact for questions regarding learning platforms, flood insurance best practices, training programs, and L&D developments within the function
• Maintains awareness of industry trends and happenings
• Performs other duties as assigned

What you need to have:

• Bachelor's degree or equivalent underwriting experience
• 3+ years of progressive Learning and Development experience or flood insurance operations, underwriting or claims experience
• Working understanding of the insurance industry
• Experience presenting to or training groups in person and virtually
• Ability to work independently and as a collaborative team player
• Project management, organization and decision-making skills
• Strong communication skills (both written and verbal) with a customer service orientation
• Competent PC skills; Word, PowerPoint, Teams, Excel, SharePoint
• Practical content development experience with PowerPoint or using authoring tools, such as Adobe Captivate

What makes you stand out?

• Experience in both Learning & Development and flood insurance
• Proficient in content development
• Excellent Attendance

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that's you, join us on our journey.

#Torrent