ServiceNow CMDB Consultant

2 months ago

Chicago, United States Request Technology, LLC Full time

***Hybrid, 3 days onsite, 2 days remote***

A prestigious company is looking for a ServiceNow CMDB Consultant. This consultant will focus on support, strategy, planning, design, and implementation of ServiceNow CMDB model. This consultant will need experience with Jira, Confluence, ServiceNow, ServiceNow Discovery, Mapping, etc.

Responsibilities:

  • The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs of the company.
  • Work with company’s Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support company’s 2025 Ovation launch which consists of custom products and persistent COTS.
  • Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives.

Qualifications:

  • Experience with ServiceNow
  • Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model
  • Comprehension of and the ability to communicate and implement the ITIL CMDB model
  • Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management
  • Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
  • Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations
  • Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)

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