Vice President of Product Support

2 months ago


Richmond, United States Chesapeake Search Partners Full time

Overview:

Chesapeake Search Partners is searching for a Vice President of Product Support to join our client’s team in Richmond, VA. The Vice President of Product Support will provide leadership for the parts and service departments, playing a critical role in ensuring operational excellence, customer satisfaction, and profitability. This position will oversee and collaborate with managers in parts, service, product support, and warranty to drive performance optimization, strengthen customer relationships, and streamline all product support operations. The VP of Product Support will be instrumental in propelling the growth and success of the company’s parts and service operations, aligning strategies with overall business goals.


Essential Job Functions:

  • Provide strategic leadership and support to service, warranty, and parts managers, ensuring consistent, high-quality performance across all locations.
  • Develop and execute strategic plans for parts and service departments to improve operational efficiency, customer satisfaction, and profitability.
  • Monitor key performance indicators (KPIs) such as inventory levels, service efficiency, and customer satisfaction to ensure optimal operations.
  • Manage and oversee the implementation of service programs, campaigns, and preventive maintenance across the network.
  • Lead the training and development of service and parts teams, ensuring they are equipped with the skills and knowledge to deliver exceptional service.
  • Build and maintain strong internal and external relationships, fostering collaboration across teams and with key stakeholders.
  • Collaborate with manufacturers to ensure proper training, support, and alignment with parts, service, and warranty requirements.
  • Drive parts and service profitability by setting and achieving sales, revenue, and cost control targets.
  • Regularly review financial performance and recommend adjustments to meet or exceed profit objectives.
  • Implement continuous process improvements to enhance operational efficiency and effectiveness.
  • Stay informed on industry trends, technologies, and best practices to maintain a competitive edge.
  • Travel to branch locations (approximately 25% travel) to provide on-site leadership and ensure consistent implementation of initiatives.


Qualifications:

  • Education: Bachelor’s degree in Manufacturing, Business Administration, or a related field preferred. An MBA or advanced degree with a focus on operations or business management is highly desirable.
  • Experience: 10-15+ years of experience in product distribution, with at least 5 years in a leadership or executive role.
  • Product Support Expertise: Extensive experience in product support, including after-sales services, parts management, and maintenance operations.
  • Leadership: Proven ability to lead, build teams, and develop strategic plans that drive success and growth.


Computer Skills:

  • Proficiency with computers, including Microsoft Windows, Microsoft Office Suite, and web-based applications.
  • Advanced knowledge of technical software relevant to the industry.


Certificates, Licenses, Registrations:

  • Must have a valid driver's license to operate company vehicles.



  • richmond, United States Chesapeake Search Partners Full time

    Overview:Chesapeake Search Partners is searching for a Vice President of Product Support to join our client’s team in Richmond, VA. The Vice President of Product Support will provide leadership for the parts and service departments, playing a critical role in ensuring operational excellence, customer satisfaction, and profitability. This position will...


  • Richmond, Virginia, United States SAINT PAUL CHURCH Full time

    Key ResponsibilitiesThe Executive Vice President will be responsible for leading multiple functions, including administrative services, asset protection, communication, culinary services, facilities management, retail services, and transportation. This role requires strong leadership skills, excellent communication abilities, and a passion for innovation and...


  • Richmond, Virginia, United States Richmond Redevelopment & Housing Authority Full time

    Job Title: Assistant Vice President of Construction ManagementThis is an exciting opportunity to join the Richmond Redevelopment & Housing Authority team as an Assistant Vice President of Construction Management. In this role, you will be responsible for managing and supervising agency construction staff in the planning, oversight, and completion of...


  • Richmond, Virginia, United States Richmond Redevelopment & Housing Authority Full time

    About the RoleWe are looking for a seasoned Assistant Vice President of Asset Management to lead our public housing operations. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve the efficiency and effectiveness of our asset management operations.Your primary responsibilities will include...


  • Richmond, Virginia, United States Hunter Crown, LLC Full time

    Job Summary: Hunter Crown, LLC is looking for a seasoned Vice President of Industrial Markets to lead our engineered business segment in North America. This role requires strategic thinking, leadership skills, and experience working with complex projects.Main Responsibilities:Define and implement sales management practices to increase the hit ratio and...


  • Richmond, VA, United States JAMES A SCOTT & SON INC Full time

    RISK SOLUTIONS VICE PRESIDENT With 150 years’ experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance, and surety bonds solutions, as well as personal risk services. An employee-owned company, we are...


  • Richmond, Virginia, United States Richmond Redevelopment & Housing Authority Full time

    Job Summary: We are seeking a highly motivated and experienced professional to fill the position of Vice President of Capital Projects and Development at the Richmond Redevelopment & Housing Authority. In this role, you will be responsible for overseeing the planning, implementation, and evaluation of the agency's capital projects and development...


  • Richmond, Virginia, United States Richmond Redevelopment & Housing Authority Full time

    Job Description:An experienced professional is sought to manage and direct the functional activities involved in the identification of construction needs, procurement, and execution of projects on housing authority property.The successful candidate will oversee subordinate construction staff, ensuring compliance with contract procurement policies, laws, and...


  • Richmond, California, United States KA Recruiting Inc. Full time

    KA Recruiting Inc. is seeking an experienced professional to fill the role of Vice President of Imaging Services in Virginia. As a senior leader, you will be responsible for overseeing the diagnostic imaging department and ensuring high-quality patient care.About this Opportunity:This full-time and permanent position offers a comprehensive benefits package,...


  • Richmond, VA, United States CoStar Group, Inc. Full time

    Vice President, Quantitative Analytics Job Description CoStar - Head of Quantitative Analytics Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s...


  • Richmond, United States MCV Foundation Full time

    Organizational Information: The mission of the Medical College of Virginia Foundation (“MCV Foundation”) is to support and foster VCU Health and VCU Health Sciences through philanthropy, stewardship, innovation, communications, and collaboration. Since 1949, MCV Foundation has supported the MCV Campus, a nationally recognized urban academic health center...


  • Richmond, United States MCV Foundation Full time

    Organizational Information: The mission of the Medical College of Virginia Foundation (“MCV Foundation”) is to support and foster VCU Health and VCU Health Sciences through philanthropy, stewardship, innovation, communications, and collaboration. Since 1949, MCV Foundation has supported the MCV Campus, a nationally recognized urban academic health center...


  • Richmond, United States Dairy Farmers of America Full time

    Perform a variety of routine activities to support the operations team, involves mostly data entry. May also provide support in quality, inventory, accounting, etc. JOB DUTIES AND RESPONSIBILITIES· Input production data into spreadsheets, databases, and/or systems· Maintain production reports, files, and other documents· Assist in the preparation of...


  • Richmond, United States Dairy Farmers of America Full time

    Job Description Perform a variety of routine activities to support the operations team, involves mostly data entry. May also provide support in quality, inventory, accounting, etc. JOB DUTIES AND RESPONSIBILITIES · Input production data into spreadsheets, databases, and/or systems · Maintain production reports, files, and other documents · Assist in...


  • richmond, United States MCV Foundation Full time

    Organizational Information: The mission of the Medical College of Virginia Foundation (“MCV Foundation”) is to support and foster VCU Health and VCU Health Sciences through philanthropy, stewardship, innovation, communications, and collaboration. Since 1949, MCV Foundation has supported the MCV Campus, a nationally recognized urban academic health center...


  • Richmond, United States Kastech Software Solutions Group Full time

    Job Description: VP of Sales and Marketing / Head of Sales TeamLocation: Richmond, TXEmployment Type: Full-TimeExperience Required: 10+ years in Sales and Marketing leadership roles DescriptionWe are seeking a dynamic and results-driven VP of Sales and Marketing to lead our sales team and expand our market presence. This pivotal role combines strategic...


  • Richmond, United States Tri-StateService Roofing & Sheet Metal Group Full time

    Sales VP- Career opportunity with a great company. Tri-State/Service Roofing & Sheet Metal Group is a multi-location specialty contracting business with over 100 years of experience serving businesses, industries, and institutions. This opportunity is with our Whitley/Service division in Richmond, VA.If you have a four-year degree, business sales experience,...


  • Richmond, United States Tri-StateService Roofing & Sheet Metal Group Full time

    Sales VP- Career opportunity with a great company. Tri-State/Service Roofing & Sheet Metal Group is a multi-location specialty contracting business with over 100 years of experience serving businesses, industries, and institutions. This opportunity is with our Whitley/Service division in Richmond, VA.If you have a four-year degree, business sales experience,...


  • Richmond, VA, United States CoStar Group, Inc. Full time

    Product Marketing Director, LoopNet Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover...


  • Richmond, VA, United States Phlow Corp Full time

    Job OverviewThe Director of Operations & Engineering will be responsible for Phlow's production facilities. This role includes building of reactors to support Active Pharmaceutical Ingredient (API) process. This role may also include optimization of production processes. The candidate will support the CDMO business to ensure business objectives are met and...