Technical Writer

1 month ago


Chandler, United States Apex Systems Full time

Our client is seeking an ITSM Technical Writer to join their team on a Hybrid basis in either Chandler AZ, Richmond VA, or Kennesaw GA.


The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management policies, processes, and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.


The IT Service Management (ITSM) Process Business Analyst will participate in the implementation and user adoption of key technology processes migrating to the ServiceNow platform. The primary areas of analysis and writing work will be in IT Asset, Configuration, Incident, Problem, Change, Knowledge, and Request Management, with a focus on producing control procedures, global user procedures, and related knowledge articles.


Key responsibilities:

  • Collaborate with process designers to identify procedure and knowledge needs
  • Create procedures to ensure consistently executed control and process operations
  • Create knowledge articles to support process end users adoption
  • Assess previously published materials, updating as needed
  • Maintain documentation standards for procedures, articles, and other reference documents
  • Support learning team in development of training materials
  • Perform other duties as assigned


Required Skills:

  • Minimum of 5+ years of experience as a writing procedures
  • ITIL v3 Foundation Certification
  • Experience writing knowledge articles or learning materials for users of ServiceNow or a comparable ITSM platform such as Remedy
  • Experience performing work as a part of an agile/scrum team using Jira for work tracking


Desired skills:

  • Self-starter with ability to handle multiple assignments simultaneously
  • Experience in process and procedure design for IT Asset, Configuration, Incident, Problem, Change, Knowledge, or Request Management
  • Proven ability to quickly learn and understand complex subject matter
  • Experience in writing documentation for various audiences
  • Superb written communication skills, with a keen eye for detail


  • Technical Writer

    4 weeks ago


    Chandler, United States Apex Systems Full time

    Industry: BankingPosition: Technical/Process WriterDuration: 18 Month Contract w/ ExtensionsLocations: 3x/week on-site in Chandler, AZ or Richmond, VA or Kennesaw, GA Details: W2, Benefits, 401k Options The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management...

  • Technical Writer

    1 month ago


    Chandler, United States Apex Systems Full time

    Industry: BankingPosition: Technical/Process WriterDuration: 18 Month Contract w/ ExtensionsLocations: 3x/week on-site in Chandler, AZ or Richmond, VA or Kennesaw, GA Details: W2, Benefits, 401k Options The Global Technology Service Management function is a new team charted with designing, implementing, and managing next generation Service Management...


  • Chandler, United States WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Senior Procedure Writer to join the Commercial Banking Content Management team within Business Execution and Readiness team. The Commercial Banking ("CB") Content Management team works with CB business partners to consult, write and/or edit and publish procedures and related materials. In this role, you will:Write,...

  • Technical Writer

    1 month ago


    Chandler, United States Apex Systems Full time

    ITSM Process Business Analyst at a large bank needed!12+ month contractOnsite hybrid schedule in Chandler, AZ- Richmond, VA- Kennesaw, GA$45-50/hour W2The Global Technology Service Management function is a new team charted with designing, implementing, and managing next-generation Service Management policies, processes, and solutions. Our mission is to...

  • Technical Writer

    1 month ago


    Chandler, United States Apex Systems Full time

    ITSM Process Business Analyst at a large bank needed!12+ month contractOnsite hybrid schedule in Chandler, AZ- Richmond, VA- Kennesaw, GA$45-50/hour W2The Global Technology Service Management function is a new team charted with designing, implementing, and managing next-generation Service Management policies, processes, and solutions. Our mission is to...

  • Service Writer

    4 weeks ago


    Chandler, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionAt RumbleOn, the country’s leading retailer of powersports, our success depends on serving our customers with the best team members in the industry! If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn!RideNow Powersports Chandler, a...

  • Service Writer

    3 months ago


    Chandler, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionAt RumbleOn, the country’s leading retailer of powersports, our success depends on serving our customers with the best team members in the industry! If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn!RideNow Powersports Chandler, a...

  • Service Writer

    4 weeks ago


    Chandler, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionAt RumbleOn, the country’s leading retailer of powersports, our success depends on serving our customers with the best team members in the industry! If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn!Scorpion Harley Davidson, a...

  • Service Writer

    3 months ago


    Chandler, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionAt RumbleOn, the country’s leading retailer of powersports, our success depends on serving our customers with the best team members in the industry! If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn!Scorpion Harley Davidson, a...


  • Chandler, Arizona, United States WELLS FARGO BANK Full time

    About this RoleWells Fargo is seeking a Senior Procedure Writer to join the Commercial Banking Content Management team within Business Execution and Readiness team. The Commercial Banking Content Management team works with CB business partners to consult, write and/or edit and publish procedures and related materials.Key ResponsibilitiesDevelop and maintain...

  • Sportsbook Writer

    2 months ago


    Chandler, Arizona, United States Lone Butte Full time

    Closing Date August 7, 2024 At 400 PmPay Range: $18.00 per hour Position SummaryTo help and assist with the placement of wagers on all sporting events from around the globe, while protecting the assets, as well as demonstrating the GILA WAY.Essential Duties And Responsibilitiesinclude the following. Other duties may be assigned.Promotes and provides...

  • Sportsbook Writer

    6 days ago


    Chandler, United States Lone Butte Full time

    Closing Date September 17, 2024 At 400 Pm Pay Range: $18.00 per hour  Position Summary To help and assist with the placement of wagers on all sporting events from around the globe, while protecting the assets, as well as demonstrating the GILA WAY. Essential Duties And Responsibilitiesinclude the following. Other duties may be assigned. Promotes and...


  • Chandler, Arizona, United States Sun Devil Auto Full time

    Job Summary**About the Role**We are seeking a skilled Automotive Repair Technician to join our team at Sun Devil Auto. As a key member of our service department, you will be responsible for inspecting, diagnosing, and repairing complex automotive systems.Key Responsibilities:Inspect and diagnose vehicle systems to identify areas of concernPerform repairs and...


  • Chandler, Arizona, United States Bridgestone America, Inc. Full time

    **Job Summary**Bridgestone America, Inc. is seeking an experienced Automotive Service Manager to lead our service team and drive business growth. As a key member of our retail operations team, you will be responsible for managing all vehicle services, equipment, and service teammates to increase capacity utilization and improve customer satisfaction.**Key...

  • Sportsbook Writer

    6 days ago


    Chandler, United States Gila River Gaming Enterprises Inc. Part time

    Job DescriptionJob DescriptionClosing Date: September 17, 2024 at 4:00 PMPay Range: $18.00 per hour POSITION SUMMARYTo help and assist with the placement of wagers on all sporting events from around the globe, while protecting the assets, as well as demonstrating the GILA WAY.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be...


  • Chandler, Arizona, United States Sun Devil Auto Full time

    Position Overview:Are you aiming to advance your career in the automotive industry? Sun Devil Auto is seeking a dedicated Removal and Reassembly Technician to become a vital part of our team.As a growing organization, we value hard work and commitment, and we believe that your efforts will be rewarded.We are in search of an R&R technician with a minimum of...


  • Chandler, Arizona, United States Bridgestone America, Inc. Full time

    **Job Summary**Bridgestone America, Inc. is seeking a highly skilled Automotive Service Manager to lead our service team and drive business growth. As a key member of our team, you will be responsible for managing all vehicle services, equipment, and service teammates to increase capacity utilization and improve customer satisfaction.**Key...


  • Chandler, Arizona, United States RideNow Powersports Full time

    Powersports Service CoordinatorRideNow Powersports, a leading retailer of powersports, is seeking a skilled Service Coordinator to provide exceptional service and support to our customers.Key Responsibilities:Schedule appointments for repair, maintenance, and recall workGreet customers, inspect their powersports vehicles, and answer questionsDocument...


  • Chandler, Arizona, United States PrismHR Full time

    Job DescriptionWe are a leading provider of cloud-based payroll process software applications, seeking a skilled Customer Support Trainer to facilitate the successful utilization of our platform by creating and delivering engaging training for both employees and customers.Key ResponsibilitiesMaster our core PrismHR software suite to facilitate...


  • Chandler, Arizona, United States PrismHR Full time

    Job DescriptionWe are a leading provider of cloud-based payroll process software applications, seeking a skilled Customer Support Trainer to facilitate the successful utilization of our platform by creating and delivering engaging training for both employees and customers.Key ResponsibilitiesMaster our core PrismHR software suite to facilitate...