IT Training Specialist

3 weeks ago

New York, United States Bayforce Full time

NO SPONSORSHIP AVAILABLE


This role will be responsible for introducing new hires to the Firm’s technology platforms and tools through live training programs, webinars and individual training sessions. Contributes to continuing education by authoring job aids, hosting Q&A events, etc


Role Description

  • Work with Talent Management to schedule and deliver new hire technology training for lawyers and operational team members, which includes training for both lateral hires, summer associates and fall associate classes;
  • Schedule individual sessions with lateral partners to introduce them to the Firm’s technology and support their transition via one-on-one coaching;
  • Provide training on core applications (e.g., iManage, time entry, new business intake, Portal) and various productivity tools, such as Litera Desktop;
  • In conjunction with technology rollouts and upgrades, provide training on new systems and features;
  • Following technology rollouts and upgrades, create and present training webinars to address common issues and increase end user productivity;
  • Provide one-on-one assistance as a point of escalation from the IT Support Center;
  • Engage with our Practice Innovation team on lawyer training as needed;
  • Manage new hire learning plans in UniversitySite and create custom learning plans based on job title and/or functional role;
  • Develop and maintain role-based curriculum for new hires including course outlines and class/practice exercises;
  • Draft job aids for application and business workflows;
  • Collect and analyze Service Desk data and feedback from new hires to identify gaps and trends;
  • Collaborate with the Digital Learning Specialists on eLearning modules supporting the orientation process;
  • Stay current on updates and enhancements to the Firm’s technology;
  • Schedule live Q&A sessions with relevant subject matter experts;
  • Keep abreast of new developments in adult learning strategies and trends;
  • Work with business professionals across other departments to identify onboarding gaps, training needs, and the most effective use of the firm’s technology;
  • Assist with change management initiatives related to new technology rollouts and upgrades.


Requirements


  • Expertise in leading interactive remote training sessions;
  • Must be a flexible, adaptable and dedicated individual with excellent presentation and communication skills (verbal and written);
  • Must have strong consultation and organizational skills. Is an innovative problem solver. Has the ability to work autonomously while managing multiple priorities;
  • Works collaboratively and can establish credibility at all levels of the organization through communication, knowledge and professional presence;
  • Must have the ability to meet tight deadlines.


Qualification:


  • Bachelor’s degree;
  • At least 3 years of experience in law firm technology training;
  • Thorough understanding of techniques used to facilitate adult learning is required;
  • Highly proficient in Microsoft Office , document management, time keeping and learning management systems;
  • Demonstrates an ability to understand new technologies and how they are used by our lawyers and others.

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