Support Analyst, IT
3 months ago
Canvas Worldwide is currently seeking a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.), account maintenance, and cloud services. Additionally, you will assist in maintaining our technical knowledge base and inventory.
Responsibilities:
- Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel
- Assist in the creation and testing of endpoint device standards and deployments
- Work to ensure proper SLA response times and security standards, escalating as needed.
- Create and maintain knowledgebase articles on solutions, processes, and workflow
- Assist in preparing and enforcing logging and reporting procedures for end-user computing operations
- Assist with inventory and provide oversight to management
- Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates
- Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues
- Be able to list and transport computers and devices for setup and shipping
Qualifications:
- At least two years of experience in a comparable position
- Strong communication skills, providing reliable support for associates
- Strong familiarity with Intune, Azure, MS Office 365, SharePoint, Adobe
- Understanding cloud computing services, including Microsoft, Google, and AWS
- Zendesk experience is a plus
Salary and Benefits
Competitive salary. Generous benefits include health coverage, unlimited PTO, and matching 401(k)
Canvas Worldwide is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
CA Applicants: Canvas Worldwide practices Fair Chance Hiring
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