Desktop Support

3 weeks ago

Lake Forest, United States Hexaware Technologies Full time

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.


The Hexaware Advantage: Your Workplace Benefits

  • Excellent Health benefits with low-cost employee premium.
  • Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
  • Unlimited training and upskilling opportunities through Udemy and Hexavarsity



Position: Desktop Support

Location: Lake Forest, IL (Onsite)

Hiring: Fulltime Opportunity



Position Overview: As an On-Site Tech Support Agent, you will play a critical role in providing comprehensive technical support to our on-site and remote users. You will be responsible for a range of tasks including physical modification, repair, reimaging of computers, troubleshooting hardware and software issues, and providing support for printers and network devices.


Key Responsibilities:

  • Perform physical modification and repair of computers, including hardware upgrades, component replacement, and system diagnostics.
  • Conduct re-imaging of computers to ensure optimal performance and security standards.
  • Provide Level 1 troubleshooting support for end users, addressing hardware and software issues promptly and effectively.
  • Offer Level 2 troubleshooting support for both on-site and remote users, investigating and resolving complex technical problems.
  • Deliver Level 1 support for printers, including installation, configuration, and troubleshooting of printing issues.
  • Provide basic network support, including troubleshooting connectivity issues, configuring network settings, and assisting with network-related queries.


Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Proven experience in technical support roles, with a focus on hardware repair, reimaging, and troubleshooting.
  • Strong understanding of computer hardware components, operating systems (Windows, macOS), and software applications.
  • Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
  • Familiarity with network protocols, TCP/IP, DNS, DHCP, etc., and basic network troubleshooting.
  • Effective communication skills with the ability to articulate technical information to non-technical users.
  • Customer-focused mindset with a dedication to delivering high-quality support services.


Additional Requirements:

  • Ability to lift and move computer equipment and peripherals.
  • Flexible schedule to accommodate occasional after-hours support and emergencies.

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