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Rock Solid Front Desk Coordinator, Healthcare Office Experience Preferred

4 months ago

Woodcliff Lake, United States Next Level Physio Full time
We're Hiring: A physical therapy front desk coordinator with a passion for fitness

If you have an energetic and outgoing personality, are obsessed with exercising, value health, and can easily build relationships with people in need of support, you've come to the right place.

We're looking for someone with a physical therapy or medical office reception background who genuinely wants to make a difference by helping people live healthier, more active lives.

About Us

Next Level Physio of Woodcliff Lake was established in 2015. We have 4 locations in NJ and NC.

We help active adults and athletes naturally break through persistent physical setbacks so they can confidently live a purposeful and happy life.

We specifically work with athletes who have had more "complicated" cases and are in need of a more performance specific, hands on program than your traditional physical therapy practice can provide.

All of our clients receive one-on-one treatment sessions. Our Physical Therapists have been through rigorous training in order to ultimately help our niche market.

At Next Level Physio, we consider ourselves a customer service company that happens to also provide Physical Therapy. We're currently looking for a world-class customer service person who can provide an unparalleled experience from their first interaction, through becoming a client, and into their continued journey towards a healthier, more active life.

The Role

We're looking for a front desk coordinator, preferably with a physical therapy office or medical office background, who is passionate about exercise and fitness. This person can successfully create meaningful relationships over the phone, and ultimately bring more high-quality clients into our clinic.

By utilizing our already established Nurture System, you'll quickly get a sense for which people could benefit from our services, and will begin nurturing them to ultimately help guide their decision making towards the most productive route.

This is the perfect position for someone who values helping people, values health, and is a fitness enthusiast.

Your Responsibilities In This Role
  • Greet and welcome our clients
  • Help clients schedule or reschedule appointments
  • Explain insurance benefit verifications
  • Manage authorizations
  • Maintain accurate payment logs
  • Call and confirm all appointments for new clients to reduce no-shows
  • Keep all records up-to-date in the company's online software. This includes taking notes on each call/contact made and consistently updating each lead's status correctly.
  • Answering all inbound calls to provide world class service to new and existing clients
Our Disclaimer
  • The physical therapy front desk coordinator role requires the right person. He/She must have a welcoming demeanor and maintain a positive vibe throughout the day.
  • We are constantly refining our skills. We believe wholeheartedly in education and provide an immense amount of training, teaching, and coaching.

Our compensation package is competitive and dependent upon previous work experience.