Support Engineer

2 weeks ago


Rensselaer, United States firstPRO, Inc Full time

firstPRO is now accepting resumes for a GXP Lab Engineer role in Rensselaer, NY. This is a 6+month contract and onsite everyday.


The Lab Computing Engineer provides both consulting, analytical and technical laboratory services, including multivendor instrument, information technology as well as in-lab validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal support team.


Requirements

Required Skills:

  • Excellent customer service skills complemented by an ability to listen to and interpret client requests
  • Ability to troubleshoot complex instrument and technology issues
  • Strong oral and written communication skills
  • Ability to identify, track and complete tasks for multiple projects
  • Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code

Responsibilities:

  • As a Lab Computing Analyst, beneficiary would perform following key responsibilities:
  • Requirements Management and onsite Validation/Compliance support
  • IT Consulting
  • Customer Liaison
  • Onsite Lab IT Support

Requirements Management

  • Understand problem statement/challenges
  • Define scope
  • Gather requirements.
  • Assist with Validation/Compliance activities (IOPQ) as required.
  • Analyze current state business processes and requirements.
  • Assist in building plans for process improvement


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