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Front Desk Patient Service Representative
3 weeks ago
Position: Front Desk Patient Service Representative/Call Center
Industry: Dermatologist
Location: Wesley Chapel, FL
Pay: $18-$21/hour
Hours: 8am-5pm
Front Desk Representative Responsibilities:
- Answer phone calls and text messages to schedule appointments
- Manage the clinic calendar
- Verify patient information and insurance coverage accurately
- Coordinate with medical staff to ensure efficient patient flow
- Respond to inquiries and provide information about services offered
- Adhere to HIPAA regulations and maintain confidentiality at all times
- Greet and assist patients in a professional and friendly manner
- Manage patient check-ins and check-outs
- Collect copayments and process payments for services rendered
- Schedule appointments using medical scheduling software
- Assist patients with completing necessary forms and documents
- Maintain electronic medical records accurately
- Provide administrative support to medical staff
- Handle patient inquiries and phone calls
- Ensure the reception area is tidy and presentable
What do you need as a Front Desk Representative?
- The ideal candidate will have experience in medical scheduling or related fields
- This position requires strong administrative skills and familiarity with medical terminology, along with a pleasant and positive attitude
- Knowledge of medical terminology and records management
- Strong administrative and organizational skills
- Ability to multitask and prioritize tasks effectively
- Experience as a dermatology receptionist is beneficial
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Required)
- Computer skills: 1 year (Required)
- Wesley Chapel, FL 33544 (Required)
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