Front Desk Patient Service Representative

3 weeks ago


Wesley Chapel, United States StaffEx Full time

Position: Front Desk Patient Service Representative/Call Center

Industry: Dermatologist

Location: Wesley Chapel, FL

Pay: $18-$21/hour

Hours: 8am-5pm


Front Desk Representative Responsibilities:

  • Answer phone calls and text messages to schedule appointments
  • Manage the clinic calendar
  • Verify patient information and insurance coverage accurately
  • Coordinate with medical staff to ensure efficient patient flow
  • Respond to inquiries and provide information about services offered
  • Adhere to HIPAA regulations and maintain confidentiality at all times
  • Greet and assist patients in a professional and friendly manner
  • Manage patient check-ins and check-outs
  • Collect copayments and process payments for services rendered
  • Schedule appointments using medical scheduling software
  • Assist patients with completing necessary forms and documents
  • Maintain electronic medical records accurately
  • Provide administrative support to medical staff
  • Handle patient inquiries and phone calls
  • Ensure the reception area is tidy and presentable


What do you need as a Front Desk Representative?

  • The ideal candidate will have experience in medical scheduling or related fields
  • This position requires strong administrative skills and familiarity with medical terminology, along with a pleasant and positive attitude
  • Knowledge of medical terminology and records management
  • Strong administrative and organizational skills
  • Ability to multitask and prioritize tasks effectively
  • Experience as a dermatology receptionist is beneficial
  • Customer service: 1 year (Required)
  • Medical terminology: 1 year (Required)
  • Computer skills: 1 year (Required)
  • Wesley Chapel, FL 33544 (Required)


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